Error when trying to modify footer content

[Vanessa Gómez]

Hi,

web: www.centredentalcise.com
theme: SKT Teethy

We need to modify the content of the footer (copyright) but we cannot.
When accessing appearance> customize> footer> Copyright area
Footer Copyright Text (Edit content) we cannot go from html view to visual view, so the changes we make cannot be saved.

We attach a screenshot:

https://i.imgur.com/2nofOxm.jpg

We have tried to deactivate all the plugins but the problem is not solved. How can we correct this problem?

We have sent you the access data through the contact form in case you need access to review it.

Thank you very much for your help!

Best regards,
Vanessa

[Sonl Sinha]

Hi,

Kindly use this plugin:
https://wordpress.org/plugins/enable-jquery-migrate-helper/

Regards,
Chris

[Vanessa Gómez]

Hi Chris,

Thank you very much for your help!
Once the plugin is installed the problem has been solved.

But the plugin warns that this is only a provisional solution: “Please note that this is a temporary solution which will only work between WordPress 5.5.0 and 5.6.0 is, and is not meant as a permanent fix for unsupported code.”

The plugin has found 4 deprecations. How can we fix this problem definitively?

Best regards,
Vanessa

[Vanessa Gómez]

Hi,

Enable JQuery Migrate Helper plugin has solved the problem. But this is a provisional solution. The plugin warns: “Please note that this is a temporary solution which will only work between WordPress 5.5.0 and 5.6.0 is, and is not meant as a permanent fix for unsupported code.”

How can I fix the unsupported code definitively?

Regards,
Vanessa

[Sonl Sinha]

Hi,

Given login details are not working.

Regards,
Chris

[Vanessa Gómez]

Hi Chris,

The access details are correct. I have checked. It may be a problem with the cache or cookies. If you access with a new incognito window or before accessing you delete the browsing data, you will be able to access correctly.

Best regards,
Vanessa

[Sonl Sinha]

Hi,

Not working again in private window. We are getting this message.

See screenshot:
https://imgur.com/a/9hQKmJX

Regards,
Chris

[Vanessa Gómez]

Hi Chris ,

I have resent the login details in case I was wrong the first time.
I have checked them on several computers and with various browsers and on all occasions I have been able to access without problem.

Regards,
vanessa

[Sonl Sinha]

Hi,

This is done.

Regards,
Chris

[Vanessa Gómez]

Hi Chris,

Thank you very much!!

The jQuery Migrate plugin continues to show a lot of deprecated code warnings, quite a few of them from the theme. Is it normal for these notices to appear? Can’t they be fixed?

We are concerned that in future WordPress updates we will have problems displaying the website.

Regards,
Vanessa

[Vanessa Gómez]

Hi again,

We have discovered a new issue. Pending plugin updates do not appear correctly on the wordpress desktop and therefore we cannot update them.

In Dashboard > updates indicates: “Your plugins are all up to date.”
But this is not correct as many plugins have new versions.

How can fix this?

Thank you very much for your help!

Best regards,
Vanessa

[Sonl Sinha]

Hi,

Issue have been resolved. Kindly check and confirm.

Regards,
Chris

[Vanessa Gómez]

Hi Chris,

Issue has not been solved. In Dashboard > updates indicates: “Your plugins are all up to date.”
But this is not correct. Many plugins have updates but they do not appear in the list and therefore we cannot update the plugins.

Furthermore, this same problem also happens, at least, on another website, with a different theme (www.laformatgeria.com).

Regards,
Vanessa

[Sonl Sinha]

Hi,

It’s not our theme issue.

Regards,
Chris

[Vanessa Gómez]

Hi,

Can’t you provide us with more information? Can’t you guide us on what is causing this problem?
If it is not caused by the theme, is it a plugin?

Regards,
Vanessa

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