Woocommerce information & Review tabs

[Melvyn]

Hi, I have SKT White Pro and noticed that when using it with Woocommerce, the product tabs show, but will not open. It shows the description but not More Information or Reviews. I have changed themes and the problem goes away, so clearly a theme compatibility issue. I did search for a solution on your platform and found the same issue for other themes, but the css you’ve posted doesn’t seem to solve my problem. Please help.

[Sonnal S Sinha]

Hi Melvyn,

Kindly show us your website URL.

Regards,
Dave

[Melvyn]

Hi Dave,

Thanks for getting back to me. I’m in the process of building the site at the moment so it’s not fully populated.

The url is: http://www.londonartgallery.uk/

I placed ‘Additional Information’ on this product here: http://www.londonartgallery.uk/product/advance-to-go-copy/

and also a ‘Review’ here: http://www.londonartgallery.uk/product/50-shades-of-grey/#tab-reviews

The tabs show, but don’t open, yet I have tested this on 5 other themes and it works perfectly with them all except SKT White Pro. 🙁

If you can help that would be great as I love the theme.

Many thanks

Mel

[Sonnal S Sinha]

Hi Mel,

Kindly go to functions.php and remove this code from there:

wp_enqueue_script( 'skt_white-smooth-scroll', get_template_directory_uri() . '/js/smooth-scroll.js', array('jquery'),null );

Regards,
Dave

[Melvyn]

Hi Dave,

Thanks so much for the speedy reply. I’m not very technical and notice SKT White Pro strips out the normal WordPress editor, so I have tried to go in to do this using FileZilla and whilst I can find the functions.php in the theme, I cant find the specific code, even using the find function. Sorry to be such a pain, but hope you can help and advise further. Would it be cheeky to provide admin access for the site and ask you to do it?

Many thanks

Mel

[Sonnal S Sinha]

Hi Mel,

Kindly send us your URL of the site and WordPress admin details (Username & Password) via sktthemes.net/contact

Please mention this forum URL while replying so that we understand what needs to be done.

Regards,
Dave

[Sonnal S Sinha]

Hi Mel,

You didn’t gave us full access of the site (Editor or plugin install).

Regards,
Dave

[Melvyn]

Hi Dave,

I have checked and you are set up as an Administrator, so that gives you full access to the WordPress back-end. What other access do you require?

Regards

Mel

[Sonnal S Sinha]

There is no “Editor” option available to edit core files. Even we can’t install plugins on your site.

[Melvyn]

Hi Dave,

Yes, for some reason I find this happens with SKT White Pro. I have used the template elsewhere and find it ALWAYS removes the editor. I mentioned it above in my reply #69516, that’s why I tried to use FileZilla to do it. Maybe this is something you can check as well? Do you want FTP access to do it?

Regards

Mel

[Sonnal S Sinha]

Yes, send us FTP access via sktthemes.net/contact

[Sonnal S Sinha]

Hi Mel,

This issue was resolved from our end. Kindly check and confirm.

Regards,
Dave

[Melvyn]

Hi Dave,

Thanks so much. yes the issue has been resolved…but interestingly another seems to have cropped up. It’s on the same site http://www.londonartgallery.uk/

I have the “We’re Everywhere” section switched off (not showing) at the moment, but when I reduce the size of the home page to test its responsiveness on different sizes/platforms, the section starts to show. As soon as I maximise the page again and refresh, it goes! It’s not critical, as I will make that section live when I get to it, but obviously a bug somewhere and thought you should know.

Thanks for your help on the main issue. Great service!

best regards

Mel

[Sonnal S Sinha]

Hi Mel,

We have checked your site and We’re Everywhere section working fine there.

Regards,
Dave

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