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I recently purchased and installed the Pro version of the donations plug in ($69) and had my developer install it, as per the documentation. Then we tested it.
Issue 1: The form does not give any error messages if the form is submitted, with any/all fields are left blank. It just sits there.
Issue 2: It never submits. We have made sure to have the Stripe API codes in their proper place, made sure that the site is set in live mode, filled out the entire form, etc.
There is nothing in the documentation regarding these issues. I should also note that we did attempt to update the plugin via the automatic plugin update, and once we did, it downgraded to the free version & we had to uninstall it, reinstall the initial download that we received in our order and set it all up again. Please advise.
We can not use this plug in if we can not even submit the donation form. We just purchased it.
Hi Jordan,
Kindly send us your URL of the site and WordPress admin details (Username & Password) via email: support@sktthemes.com Please mention this forum URL while replying so that we understand what needs to be done.
We’ll check and revert back to you.
Regards,
DaveThank you, my developer is sending all information now.
Hi,
We have tested sandbox API credential on your site at test mode it is working properly but We did use the live mode then we are getting the following error.
Have a look at:
Kindly send us of your sandbox account Test Mode Secret Key and Test Mode Publish Key.
Regards,
Dave
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