Customer Support Representative for WordPress Plugins

  • Freelance
  • Remote

Lesterland

Company Headquarters: Cambridge, UK

Initially support for plugins listed in wp-pdf.com which includes free and premium PDF plugins from WordPress repository and that website will be included.

Thereafter if work is found satisfactory then it will increate to Google based Apps (G-Suite) based plugins listed on wp-glogin.com

You will be responsible for a lot of front line communication with the customers. If you love customers and WordPress plugins then only this job is for you.

At least twice a day you need to respond to the emails and have to say that we can received them and are working on them.

You will be an important part of the feedback cycle and an important person in this business and can contribute to the feedback mechanism because you will bring in feedback from the customers.

Tell us what people like about our products and let us know what they dislike about the products as well.

Update FAQs and improve documentation so that support reduces.

Suggest future updates and help build them or at least test them.

You will work closely with the entrepreneur who built the plugins initially. We will have Skype/Google Hangout regularly to start with.

Initially i will be happy to help you through the whole process of ticket solving and walk you through until you feel confident of doing them yourselves. And also for unusual tickets we will still be catching up.

Candidates must have some knowledge prior with WordPress and of course an experience of customer support if possible.

Important to commit 2 hours a day at least for the emails and will be able to cover 2 shifts in a day.

Hour at the start and hour at the end of the day.

Hourly rate will be competitive and depending on experience and abilities.

Please apply via email to jobs@lesterland.net with the subject “WordPress support application : ”

Write a summary of your experience and education and why you are interested in this position.

Also mention how does this job suit your lifestyle and career aims as well.

Feel free to attach a CV if you like to.

We will reply to all meaningful applications but reserve the right to ignore any that do not follow application procedure mentioned here.

Interview will be conducted on Skype/Hangout as early as possible. We plan to hire someone active by the end of June 2017.

To apply for this job email your details to jobs@lesterland.net

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