white square under title

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  • May 16, 2018 at 3:30 pm #101423
    Brenda RodriguezBrenda Rodriguez
    Member
    • Topics: 21
    • Replies: 44
    • Total: 65
    Member since: June 14, 2017

    There is a white square appearing under the title of each picture. I would like that removed.

    https://imgur.com/a/StjTXWh

    www.butterflykissess.com

    May 17, 2018 at 12:25 pm #101449
    Shri SShri S
    Keymaster
    • Topics: 10
    • Replies: 6932
    • Total: 6942
    Member since: June 12, 2013

    For a single theme we have provided support for 44 times. Don’t you think that should be enough considering theme was bought for $39?

    Regards,
    Shri

    May 17, 2018 at 12:52 pm #101467
    Brenda RodriguezBrenda Rodriguez
    Member
    • Topics: 21
    • Replies: 44
    • Total: 65
    Member since: June 14, 2017

    So, you are unwilling to help me because you want more money? I was more than willing to pay for additional services had you at least requested that I pay for additional services.

    Now I just feel publicly shamed and embarrased. I will find a way around this issue or find a company who can help me.

    Thank you for the help you had previously given me to help with the issues with the theme. Good bye.

    May 18, 2018 at 7:09 am #101488
    Shri SShri S
    Keymaster
    • Topics: 10
    • Replies: 6932
    • Total: 6942
    Member since: June 12, 2013

    Sorry but i am not sure what wrong i did in asking for an extra bit of payment for support.

    We could have raised an additional invoice of $18 and once paid continue further with support.

    Instead you will find another company who can help you.

    Its alright.

    Regards,
    Shri

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