video not uploading

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  • #216460
    martin.edismartin.edis
    Participant
    • Topics: 46
    • Replies: 80
    • Total: 126
    Member since: January 30, 2019

    Hi,
    what video types does the theme support has it is not uploading a MOV FILE.

    Thanks

    #216462
    Sonl SinhaSonl Sinha
    Moderator
    • Topics: 0
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    • Total: 31029
    Member since: August 16, 2013

    Hi,

    WordPress Supported Video formats.

    .avi
    .mpg
    .mp4, .m4v (MPEG-4)
    .mov (QuickTime)
    .ogv (Ogg)
    .vtt (upload by inserting a Video block only)
    .wmv (Windows Media Video)
    .3gp (3GPP)
    .3g2 (3GPP2)

    Which format video are you uploading and what error are you facing? Please share an error screenshot.

    Regards,
    Dave

    #216483
    martin.edismartin.edis
    Participant
    • Topics: 46
    • Replies: 80
    • Total: 126
    Member since: January 30, 2019

    Hi
    I am getting the following message once the file has reached 100%

    Unexpected response from the server. The file may have been uploaded successfully. Check in the Media Library or reload the page.

    Please advise

    Thanks

    Martin

    #216484
    martin.edismartin.edis
    Participant
    • Topics: 46
    • Replies: 80
    • Total: 126
    Member since: January 30, 2019

    Hi

    the file is a .mov
    size 161mb

    thanks

    #216487
    Sonl SinhaSonl Sinha
    Moderator
    • Topics: 0
    • Replies: 31029
    • Total: 31029
    Member since: August 16, 2013

    Hi,

    Your video size is 161 MB it’s a large size. Please check. It may be an execution time issue.

    Please set the given time limit and check.

    max_execution_time = 300
    max_input_time = 1000
    memory_limit = 256M
    post_max_size = 256M
    upload_max_filesize = 256M
    upload_max_size = 256M

    Regards,
    Dave

    #216507
    martin.edismartin.edis
    Participant
    • Topics: 46
    • Replies: 80
    • Total: 126
    Member since: January 30, 2019

    Hi

    where do i set the given time limits

    Thanks

    #216509
    Sonl SinhaSonl Sinha
    Moderator
    • Topics: 0
    • Replies: 31029
    • Total: 31029
    Member since: August 16, 2013

    Hi,

    Kindly ask your hosting provider to change these settings:

    max_execution_time = 300
    max_input_time = 1000
    memory_limit = 256M
    post_max_size = 256M
    upload_max_filesize = 256M
    upload_max_size = 256M

    Regards,
    Dave

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