Upgrading from demo to pro

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  • #44822
    Marwan
    Member
    • Topics: 5
    • Replies: 10
    • Total: 15
    Member since: August 27, 2016

    Hi,
    We just bought the magazine theme today after testing the demo version,
    when we activate the pro one, so the whole website is showing the pro template itself and not showing the old customization ( menus, pages and posts ) are not showing automatically.
    noting that, the demo version was working good and showing the existing customization.

    Could you please assist on this?

    Thanks

    #44831
    SKT Themes
    Keymaster
    • Topics: 8
    • Replies: 6817
    • Total: 6825
    Member since: June 12, 2013

    Hi,

    This has been discussed here: https://www.sktthemes.org/forums/topic/upgrade-from-free-to-pro-version/

    Regards,
    Shri

    #44890
    Marwan
    Member
    • Topics: 5
    • Replies: 10
    • Total: 15
    Member since: August 27, 2016

    Hi again,

    The pro version doesn’t have the same options of the free version, examples below

    We need to have the same options of the free version + the option of changing the colors of the menus and the buttons.

    Here below are our confusions and we are requesting your support on it.
    Noting that, currently we are activating the free version and we need Pro to be like free one!

    Capture 1: I cannot remove the header and the ad on the header
    https://drive.google.com/open?id=0Bxx8Uf-7cJm7bFkxWml6aU85RDk1U1JDNW4wOThDMkRKaUZB

    Capture 2 : I cannot remove the footer ( we’r not using footer at all )
    https://drive.google.com/open?id=0Bxx8Uf-7cJm7Z2ZDUjJodW40bDZZTGVUOXVON0FmZWJhODFF
    Free version no footer: http://siq.qa

    Wocommerce Sidebar: woocommerce category doesn’t have side bars
    https://drive.google.com/file/d/0Bxx8Uf-7cJm7VlNqeGloOWpELTI4Q2gxSG5vVzk0MU1KSlBZ/view?pref=2&pli=1
    We need to be the same on free version like here: http://siq.qa/Schools/international-schools-in-qatar/

    Single product page : doesn’t have side bar
    https://drive.google.com/open?id=0Bxx8Uf-7cJm7MlhNSEhkNlBGcWczTDI5aEgxM2FzUmppdlFZ
    We need to be the same on free version like here:
    http://siq.qa/schools/international-schools-in-qatar/al-hekma-international-school-al-dafna/

    Home page doesn’t have a slider when choosing static page
    https://drive.google.com/open?id=0Bxx8Uf-7cJm7cGpaQWlTRk1fXzdBRGtJa3BOcTBqcE5lVWg0
    Slider on free version is showing here http://siq.qa ( we choose static page not latest posts ).

    Please let us know if you need further clarifications so I can even call you directly or have a Skype session.

    Thank you in advance for your co-operation.

    Regards,
    Marwan.

    #44974
    Marwan
    Member
    • Topics: 5
    • Replies: 10
    • Total: 15
    Member since: August 27, 2016

    Hi,

    Appreciate your prompt feedback!.

    Thanks,

    #45111
    SKT Themes
    Keymaster
    • Topics: 8
    • Replies: 6817
    • Total: 6825
    Member since: June 12, 2013

    Hi,

    We have updated the theme.

    Procedure for update: Kindly re-download the theme via same email you got or else by login here: sktthemes.net/my-account, activate some other theme, and delete the old theme and upload and activate the new theme.

    Regards,
    Shri

    #45183
    Marwan
    Member
    • Topics: 5
    • Replies: 10
    • Total: 15
    Member since: August 27, 2016

    Thanks for the updates,

    but still I couldnot show the category slider on the header of the home page like the one of the free version

    It is essential please

    Thanks

    #45184
    Marwan
    Member
    • Topics: 5
    • Replies: 10
    • Total: 15
    Member since: August 27, 2016

    and one more thing , the theme settings is very slow and sometimes it shows white screen without showing the settings screen, so I have to go to /wp-admin then go to theme settings to open and it opens after 4 to 5 times

    #45235
    SKT Themes
    Keymaster
    • Topics: 8
    • Replies: 6817
    • Total: 6825
    Member since: June 12, 2013

    Because in pro version slider is dynamic via appearance>theme options>homepage slider.

    Also you can remove that slider and add any slider plugin so it works better than free.

    Regards,
    Shri

    #45246
    Marwan
    Member
    • Topics: 5
    • Replies: 10
    • Total: 15
    Member since: August 27, 2016

    the slider is dynamic only if I choose latest posts, but I am using a static page and I dont want to use an external plugin I paid for the theme so I dont use an external plugin, however if I use the plugin it wont appear on the same place like the original one in the theme
    and there is no homepage slider in the theme options

    and what about the slow and white screen when I open the theme options?
    I can find that the theme is on Beta Version and not stable yet, you should have mentioned this before I pay, unfortunately if I keep finding these kind of bugs I will ask for a refund and will report it to wordpress as you are promoting it on the main wordpress portable so the theme should have what is mentioned in the description and till now there is no single benefit from buying the pro version except wasting the time in sending you the bugs to fix it, I didnot pay to test theme options, I paid for a stable theme that I can use.

    Regards,
    Upset Buyer

    #45294
    SKT Themes
    Keymaster
    • Topics: 8
    • Replies: 6817
    • Total: 6825
    Member since: June 12, 2013

    Dear Upset Buyer,

    Since we don’t know how come you get white screen of death something which we have heard happening in Microsoft operating systems and not in WordPress kindly email us your WordPress admin details here: sktthemes.net/contact

    Do not say i can’t give you admin details etc etc because of some security issues. You can always change details later on and create another admin account for us and delete it later on as well.

    Regards,
    Shri

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