Unable to download

This topic has 22 replies, 10 voices, and was last updated 6 years, 8 months ago by Sonnal S Sinha.

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September 22, 2015 at 4:47 pm #11594
David Mason
Participant
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Member since: September 13, 2015
Hello – i purchased this theme a few days ago and am just now getting around to implementing. Upon clicking on the download link, I receive a message that it has expired, even though it says “2 downloads remaining”. Please advise.
September 22, 2015 at 5:52 pm #11601
Sonnal S Sinha
Keymaster
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Member since: June 12, 2013
Hi,

Given you re-access to the theme.

Regards,
Shri
October 26, 2015 at 1:20 am #13227
Mark Felker
Member
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Member since: October 19, 2015
YES, I am experiencing the same situation with a theme I recently purchased.

Order #7283

[email protected]
October 26, 2015 at 7:43 am #13234
Sonnal S Sinha
Keymaster
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- Total: 6974
Member since: June 12, 2013
Hi Mark,

Sorry about the same. Downloads expire in 5-7 days time. I have given you access to the theme again.

Regards,
Shri
January 6, 2016 at 8:27 am #17864
Pauline
Member
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Member since: December 31, 2015
Hi there,

Same for me #10124

Regards
Hans
January 6, 2016 at 8:42 am #17866
Sonnal S Sinha
Keymaster
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Member since: June 12, 2013
Replied via email as well given you re-access.

Regards,
Shri
January 6, 2016 at 11:35 am #17876
Pauline
Member
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Member since: December 31, 2015
Indeed.
Thank you very much.
Hans
February 14, 2016 at 5:03 pm #22702
josh
Member
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Member since: February 8, 2016
Your order has been received and is now being processed. Your order details are shown below for your reference:

Order #12424
Product Quantity
Restro

there is no download link.
Please send the download link.
February 15, 2016 at 7:46 am #22761
Sonnal S Sinha
Keymaster
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- Total: 6974
Member since: June 12, 2013
Hi,

Your order shows pending. You have sent us an echeck. Kindly wait for the echeque to pass which takes around 5-10 days i suppose.

Regards,
Shri
February 25, 2016 at 4:22 am #24159
Brian Mills
Participant
- Topics: 7
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- Total: 19
Member since: June 25, 2015
I’m having a similar issue with SKT-White-Pro:
SKT151228-2326-43190

It also does not show in my previous purchases.

Thank you,
Brian
February 25, 2016 at 7:58 am #24198
Sonnal S Sinha
Keymaster
- Topics: 10
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- Total: 6974
Member since: June 12, 2013
Hi Brian,

Sorry about the same. Your order went through on 28th December when our hosting was down for 4 days straight. Gave us a lot of headache that time.

We have shifted to a better hosting which has guarantee on uptimes.

In the meanwhile i have processed your order and you should be able to see your order now in your account area.

Thanks for your purchase.

Regards,
Shri
March 22, 2016 at 9:28 am #27704
Jordi
Member
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Member since: December 14, 2015
I am experiencing the same situation with a theme I recently purchased.

Order #9575

[email protected]
March 22, 2016 at 11:31 am #27718
Sonnal S Sinha
Keymaster
- Topics: 10
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- Total: 6974
Member since: June 12, 2013
Hi,

It should show up on your order page now and also you should be able to download it.

Regards,
Shri
March 29, 2016 at 8:00 am #28470
kim
Member
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Member since: March 10, 2016
I have same situation too.

Order #13797

Regards,
Kim
March 29, 2016 at 8:07 am #28472
Sonnal S Sinha
Keymaster
- Topics: 10
- Replies: 6964
- Total: 6974
Member since: June 12, 2013
Hi Kim,

Given re-access to the theme.

Regards,
Shri
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