Unable to download

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Viewing 15 posts - 1 through 15 (of 23 total)
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    Posts
  • #11594
    David MasonDavid Mason
    Participant
    • Topics: 1
    • Replies: 0
    • Total: 1
    Member since: September 13, 2015

    Hello – i purchased this theme a few days ago and am just now getting around to implementing. Upon clicking on the download link, I receive a message that it has expired, even though it says “2 downloads remaining”. Please advise.

     

    #11601
    Shri SShri S
    Keymaster
    • Topics: 9
    • Replies: 6903
    • Total: 6912
    Member since: June 12, 2013

    Hi,

    Given you re-access to the theme.

    Regards,
    Shri

    #13227
    Mark FelkerMark Felker
    Member
    • Topics: 0
    • Replies: 1
    • Total: 1
    Member since: October 19, 2015

    YES, I am experiencing the same situation with a theme I recently purchased.

    Order #7283

    mafelker@aol.com

    #13234
    Shri SShri S
    Keymaster
    • Topics: 9
    • Replies: 6903
    • Total: 6912
    Member since: June 12, 2013

    Hi Mark,

    Sorry about the same. Downloads expire in 5-7 days time. I have given you access to the theme again.

    Regards,
    Shri

    #17864
    PaulinePauline
    Member
    • Topics: 0
    • Replies: 2
    • Total: 2
    Member since: December 31, 2015

    Hi there,

    Same for me #10124

    Regards
    Hans

    #17866
    Shri SShri S
    Keymaster
    • Topics: 9
    • Replies: 6903
    • Total: 6912
    Member since: June 12, 2013

    Replied via email as well given you re-access.

    Regards,
    Shri

    #17876
    PaulinePauline
    Member
    • Topics: 0
    • Replies: 2
    • Total: 2
    Member since: December 31, 2015

    Indeed.
    Thank you very much.
    Hans

    #22702
    joshjosh
    Member
    • Topics: 0
    • Replies: 1
    • Total: 1
    Member since: February 8, 2016

    Your order has been received and is now being processed. Your order details are shown below for your reference:

    Order #12424
    Product Quantity
    Restro

    there is no download link.
    Please send the download link.

    #22761
    Shri SShri S
    Keymaster
    • Topics: 9
    • Replies: 6903
    • Total: 6912
    Member since: June 12, 2013

    Hi,

    Your order shows pending. You have sent us an echeck. Kindly wait for the echeque to pass which takes around 5-10 days i suppose.

    Regards,
    Shri

    #24159
    Brian MillsBrian Mills
    Participant
    • Topics: 7
    • Replies: 12
    • Total: 19
    Member since: June 25, 2015

    I’m having a similar issue with SKT-White-Pro:
    SKT151228-2326-43190

    It also does not show in my previous purchases.

    Thank you,
    Brian

    #24198
    Shri SShri S
    Keymaster
    • Topics: 9
    • Replies: 6903
    • Total: 6912
    Member since: June 12, 2013

    Hi Brian,

    Sorry about the same. Your order went through on 28th December when our hosting was down for 4 days straight. Gave us a lot of headache that time.

    We have shifted to a better hosting which has guarantee on uptimes.

    In the meanwhile i have processed your order and you should be able to see your order now in your account area.

    Thanks for your purchase.

    Regards,
    Shri

    #27704
    JordiJordi
    Member
    • Topics: 0
    • Replies: 1
    • Total: 1
    Member since: December 14, 2015

    I am experiencing the same situation with a theme I recently purchased.

    Order #9575

    info@plug-it.eu

    #27718
    Shri SShri S
    Keymaster
    • Topics: 9
    • Replies: 6903
    • Total: 6912
    Member since: June 12, 2013

    Hi,

    It should show up on your order page now and also you should be able to download it.

    Regards,
    Shri

    #28470
    kimkim
    Member
    • Topics: 0
    • Replies: 1
    • Total: 1
    Member since: March 10, 2016

    I have same situation too.

    Order #13797

    Regards,
    Kim

    #28472
    Shri SShri S
    Keymaster
    • Topics: 9
    • Replies: 6903
    • Total: 6912
    Member since: June 12, 2013

    Hi Kim,

    Given re-access to the theme.

    Regards,
    Shri

Viewing 15 posts - 1 through 15 (of 23 total)
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