The Featured Image Not show up in the Post Page and Mobile Menu Not Centered

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  • #115200
    mji
    Member
    • Topics: 1
    • Replies: 3
    • Total: 4
    Member since: January 2, 2019

    We purchased the theme of Play School Pro. However, we hit some problems that must be resolved as soon as possible.

    1. The featured image does not show up in the post page. That is very odd.

    2. Mobile menu pushes all the menu items to the right of the screen when using a mobile phone to view the site. It should be centered.

    Before we placed the order we checked with your people. We were informed that the issues will be resolved with no problems. Now, we need to resolve them soonest.

    Minda
    Senior IT Consultant

    #115271
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 22451
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    Member since: August 16, 2013

    Hi,

    Kindly show us your website URL please?

    Regards,
    Dave

    #115569
    mji
    Member
    • Topics: 1
    • Replies: 3
    • Total: 4
    Member since: January 2, 2019

    Our site has not been approved by the management and has not been launched yet. I am a developer too. I would be grateful if you could let me know how to do it by myself.

    Minda

    #115570
    mji
    Member
    • Topics: 1
    • Replies: 3
    • Total: 4
    Member since: January 2, 2019

    We are testing the theme for our first school project. There are many others to follow. Please provide your support in a professional way instead of doing it remotely for us. We would like to reduce your support efforts in the future too.

    #115598
    Forum Moderator
    Participant
    • Topics: 0
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    Member since: August 16, 2013

    Hi,

    Can you send us the screenshot of your issues? Upload your screenshot on http://imgur.com/ and paste the share url here.

    Regards,
    Dave

    #115718
    mji
    Member
    • Topics: 1
    • Replies: 3
    • Total: 4
    Member since: January 2, 2019

    Hi, Dave:
    We are very confused by your reply. The listed two issues are very obvious in your theme.

    1. The featured image does not show up in the post page. That is very odd.
    This problem comes with your theme. You can find it out by trying it on your own site. It happens to anyone who uses this theme. Why do you need our screen shot to show this problem to you. I’ve checked post page elements. The WordPress built-in class of “wp-post-image” does not exist at all.

    2. Mobile menu pushes all the menu items to the right of the screen when using a mobile phone to view the site. It should be centered.
    This issue is the result of theme design. Why do you need our screen shot to show this issue to you?

    It seems your support is poor, not as professional as we had expected. We may have to seek refund of our purchase made if you continue to avoid needed support.

    Minda

    #115761
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 22451
    • Total: 22451
    Member since: August 16, 2013

    Hi,

    Okay, kindly send us your URL of the site and WordPress admin details (Username & Password) via email: @sktthemes.com">support@sktthemes.com Please mention this forum URL while replying so that we understand what needs to be done.

    Regards,
    Dave

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