Strong Pro Theme Error

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  • #80889
    Francesca
    Member
    • Topics: 1
    • Replies: 3
    • Total: 4
    Member since: December 11, 2016

    Hello,

    I have purchased the Strong Theme and it uploaded successfully and functioned fine until recently. I have went in to make some changes to the home sections and the ‘Visual’ tab side does not appear at all. When you make a change to the text and switch over to save your changes, it still remains blank and the ‘save and close’ button does not work

    Please help, as I really like this theme, however, if I cannot make changes it is of no use and money has been wasted. I have tried resetting the theme, even uninstall and reinstall, and the ‘visual tab’ still does not appear.

    Thanks!

    #80902
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25485
    • Total: 25485
    Member since: August 16, 2013

    Hi,

    Kindly show us your website URL so that we can assist further.

    Regards,
    Dave

    #80905
    Francesca
    Member
    • Topics: 1
    • Replies: 3
    • Total: 4
    Member since: December 11, 2016

    #80974
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25485
    • Total: 25485
    Member since: August 16, 2013

    Hi,

    Customizer Themes have been updated since WordPress 4.7 due to some CSS conflicts.

    Kindly re-download the theme, activate some other theme, delete the old theme and upload and activate new theme.

    Deletion of theme does not delete theme options or its settings. Uploading and activating the new theme will solve these problems.

    Let us know for any further issues.

    Regards,
    Dave

    #80991
    Francesca
    Member
    • Topics: 1
    • Replies: 3
    • Total: 4
    Member since: December 11, 2016

    Okay, thank you! So I can just delete the theme, activate another, and re-upload the theme? Otherwise, to actually do a full re-download I would need you to provide me with the download file again, as it has expired. So I will try to re-upload the file I have originally downloaded when I first purchased the theme.

    Thanks!

    #81079
    SKT Themes
    Keymaster
    • Topics: 8
    • Replies: 6817
    • Total: 6825
    Member since: June 12, 2013

    It shows you have the nuptials i.e wedding theme. So how come you are using the Strong theme?

    Regards,
    Shri

    #81111
    Francesca
    Member
    • Topics: 1
    • Replies: 3
    • Total: 4
    Member since: December 11, 2016

    I just realized I have the strong theme under another email account for my business “fancywellness@gmail.com” I can try re-downloading from there and then contact you from that account if I have further issues.

    Thanks!

    #81112
    SKT Themes
    Keymaster
    • Topics: 8
    • Replies: 6817
    • Total: 6825
    Member since: June 12, 2013

    Okay no worries.

    #81113
    fancywellness
    Member
    • Topics: 0
    • Replies: 1
    • Total: 1
    Member since: July 9, 2017

    Hello,

    This is the account which shows my order of the Strong Theme…and unfortunately, I am still unable to re-download it because it says it is expired.

    Please let me know if you are able to resolve in order for me to attempt re-downloading and uploading the theme.

    Thanks,

    Francesca

    #81123
    SKT Themes
    Keymaster
    • Topics: 8
    • Replies: 6817
    • Total: 6825
    Member since: June 12, 2013

    Given re-access to the theme via this account.

    Regards,
    Shri

    #81137
    chas
    Member
    • Topics: 1
    • Replies: 1
    • Total: 2
    Member since: August 16, 2017

    Hello,

    I just paid for and downloaded SKT Pro but i’m getting this when I try to upload it:

    Installing Theme from uploaded file: skt-white-pro.zip
    Unpacking the package…

    Installing the theme…

    Destination folder already exists. /home/content/a2pewpnas01_data03/34/3895134/html/wp-content/themes/skt-white-pro/

    Theme install failed.

    #81164
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25485
    • Total: 25485
    Member since: August 16, 2013

    Hi Chas,

    Kindly install this plugin: https://wordpress.org/plugins/wpide/

    After install open WPide page, in files sidebar click on themes folder then right click on skt-white-pro folder and delete it. If you unable to delete skt-white-pro folder through WPide kindly delete it through FTP.

    After deleting existing skt-white-pro folder you can install a fresh copy of SKT White Pro.

    Regards,
    Brad

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