Social Feed Gallery issue with Play School Theme

[Rachel]

Please help. the Instagram feed has stopped working on my site: https://iverenvironmentcentre.org/

It uses shortcode in home page section 2 in your customiser.

I can’t see what the issue is, I know that Insta updated their API, but that should be an auto update right?

I have currently turned it off, as it was not displaying. Just an error message that said ‘unable to get results’

thanks,

Rachel

[Forum Moderator]

Hi,

Can you send us the screenshot of your issues? Upload your screenshot on http://imgur.com/ and paste the share url here.

Regards,
Brad

[Rachel]

Hi sure this is how it displays at the moment; https://imgur.com/a/L5gBNR9

I can send you the site login details if you need to take a closer look.

thanks
Rachel

[Forum Moderator]

Hi,

Kindly send us your URL of the site and WordPress admin details (Username & Password) via email:[email protected] Please mention this forum URL while replying so that we understand what needs to be done.

We’ll check and revert back to you.

Regards,
Brad

[Rachel]

Hi this support ticket was not resolved. I have resent the login details today.

Please get back to me with a solution asap.
Many thanks

Rachel

[Forum Moderator]

Hi,

We checked, this is not our theme issue. Username is not showing and expires date are display wrong.

Kindly set username and expires date.

See screenshot:
https://imgur.com/a/nKTPxto

Regards,
Brad

[Author]

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