- This topic has 1 reply, 2 voices, and was last updated 7 years, 9 months ago by .
Viewing 2 posts - 1 through 2 (of 2 total)
Viewing 2 posts - 1 through 2 (of 2 total)
- You must be logged in to reply to this topic.
Home › Forums › All Other Themes › Slow Response To Support Requests
Dudes,
I realize that we are not paying for premium support, but many of us have bought the annual service, so we can get support.
We cannot go 4-5 days in between responses, or responses in forums where you ask for username/password and nobody finds out what was fixed.
About 90% of my issues with SKT Themes could’ve been fixed had there been a knowledge base on what you did to fix the issue.
So, please either respond quicker to requests (I have 6 of them), or publish what you fix so other people can benefit from them, and reduce your workload.
Forum itself acts as a knowledge base in many cases where similar questions have already been answered. Due to weekend, Dushera and Gandhi jayanti (back to back holidays) we couldn’t get back to you.
Something like this happens only once in a few years.
Regards,
Shri
Are you looking for the best WooCommerce based plugins for your WooCommerce Website? Here’s a list of the best WooCommerce based plugins. These are suitable […]
When talking about WordPress, you may get curious about the plugins used by WordPress, shortcodes, page builder, etc., in the same way, SEO optimized WordPress […]
Are you looking best freelancer WordPress themes and templates? Here’s a list of the best freelancer WordPress themes for all individuals and freelancers. Premium Freelancer […]