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  • December 17, 2020 at 12:41 pm #171059
    Sonnal S SinhaSonnal S Sinha
    Moderator
    • Topics: 0
    • Replies: 30638
    • Total: 30638
    Member since: August 16, 2013

    Hi Sandy,

    Kindly refer this Video.
    https://www.youtube.com/watch?v=COkMNaRXpuU&feature=youtu.be

    Regards,
    Dave

    January 15, 2021 at 10:16 am #172931
    Sandile MbonaniSandile Mbonani
    Participant
    • Topics: 1
    • Replies: 6
    • Total: 7
    Member since: December 15, 2020

    Hi guys,

    I purchased and installed IT Solution Pro, but my website frequently crashes and tells me “Error Establishing a database connection” happens all the time and my host has advised that there might be a Plugin that causes this please advise which plugin has been reportedly causing this. I did not install any other plugins beside the ones recommended by the theme.

    Regards
    Sandile

    January 15, 2021 at 12:55 pm #172939
    Sonnal S SinhaSonnal S Sinha
    Moderator
    • Topics: 0
    • Replies: 30638
    • Total: 30638
    Member since: August 16, 2013

    Hi,

    Kindly send us your URL of the site and WordPress admin details (Username & Password) via email:[email protected] Please mention this forum URL while replying so that we understand what needs to be done.

    We’ll check and revert back to you.

    Regards,
    Dave

    January 15, 2021 at 1:53 pm #172950
    Sandile MbonaniSandile Mbonani
    Participant
    • Topics: 1
    • Replies: 6
    • Total: 7
    Member since: December 15, 2020

    Hi Dave

    Thanks for your response. I have sent the email as requested.

    Regards,
    S

    January 18, 2021 at 12:50 pm #173018
    Sonnal S SinhaSonnal S Sinha
    Moderator
    • Topics: 0
    • Replies: 30638
    • Total: 30638
    Member since: August 16, 2013

    Hi,

    We checked, Everything is working fine.

    Regards,
    Dave

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