skt design agency pro doesn't work

[Alice]

Hello,
I just bought the theme design-agency-pro. I tried to change the logo “design agency” by mine in appearance> theme option and now the website does’nt work anymore
I deleted my logo and come back to the first set up. It didn’t work. Then I tried to remove the whole theme and reinstall it, It doesn’t work neither. The free version does work.

Just to be sure it wasn’t because of the website, i did the test on another one. The problem does come from the version pro of the theme ( the free version works perfectly)
On this link you will see the problem : https://tiptop-web.eu/.
If I have to, I will create you an access to the admin but i rather avoid it for security reasons.

Can you fix it ? Can I exchange for another themeor be reimbursed ? This is the third message I let…

Thanks in advance for your help. Looking forward to hearing from you.

[Forum Moderator]

Hi Alice,

Kindly send us your URL of the site and WordPress admin details via sktthemes.net/contact

Please mention this forum URL while replying so that we understand what needs to be done.

Regards,
Brad

[Forum Moderator]

Hi Alice,

This issue was resolved from our end. Kindly check and confirm.

Kindly go to Appearance>>Theme and upload the theme and activate from there. You didn’t install the theme in root folder hence the theme broken.

Regards,
Brad

[Author]

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