skt design agency pro doesn't work

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  • #50206
    Alice
    Member
    • Topics: 3
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    Member since: October 6, 2016

    Hello,
    I just bought the theme design-agency-pro. I tried to change the logo “design agency” by mine in appearance> theme option and now the website does’nt work anymore
    I deleted my logo and come back to the first set up. It didn’t work. Then I tried to remove the whole theme and reinstall it, It doesn’t work neither. The free version does work.

    Just to be sure it wasn’t because of the website, i did the test on another one. The problem does come from the version pro of the theme ( the free version works perfectly)
    On this link you will see the problem : https://tiptop-web.eu/.
    If I have to, I will create you an access to the admin but i rather avoid it for security reasons.

    Can you fix it ? Can I exchange for another themeor be reimbursed ? This is the third message I let…

    Thanks in advance for your help. Looking forward to hearing from you.

    #50242
    Forum Moderator
    Participant
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    Member since: August 16, 2013

    Hi Alice,

    Kindly send us your URL of the site and WordPress admin details via sktthemes.net/contact

    Please mention this forum URL while replying so that we understand what needs to be done.

    Regards,
    Brad

    #50291
    Forum Moderator
    Participant
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    Member since: August 16, 2013

    Hi Alice,

    This issue was resolved from our end. Kindly check and confirm.

    Kindly go to Appearance>>Theme and upload the theme and activate from there. You didn’t install the theme in root folder hence the theme broken.

    Regards,
    Brad

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