Restricting access to purchase product – WHY?!

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  • #91022
    Sylvia
    Participant
    • Topics: 4
    • Replies: 5
    • Total: 9
    Member since: May 19, 2016

    Hello,
    I bought a theme (complete pro) in June 2016 and renewed the license in June 2017.
    I just wanted to download the theme from my dashboard on this site today to finally update it, but seems I can’t since the download has expired.
    Now I am wondering, how on earth you can only allow a customer to download a file for 5 days after purchase/renewal, even if the client has an ongoing subscription and has been using your themes for years. I bought the product, so what is the big deal?

    I would like to download the theme ASAP. Why did I buy it and renewed my license and spend money for both if I don’t have access to it all the time? Seems like a ridiculous business choice, making the life of your clients harder.
    Order Number #28037 & #16935

    Kindly,
    Sylvia

    #91041
    SKT Themes
    Keymaster
    • Topics: 8
    • Replies: 6817
    • Total: 6825
    Member since: June 12, 2013

    Hi Sylvia,

    Imagine 30,000+ users downloading themes at the same time. It might cause the server crash. Hence to prevent this and for security reasons as well we expire the link in every 7 days after customer has downloaded the theme.

    This has been mentioned multiple times in support forum and terms and conditions.

    I have given you re-access to the theme.

    Regards,
    Shri

    #91042
    SKT Themes
    Keymaster
    • Topics: 8
    • Replies: 6817
    • Total: 6825
    Member since: June 12, 2013

    Hi Sylvia,

    Imagine 30,000+ users downloading themes at the same time. It might cause the server crash. Hence to prevent this and for security reasons as well we expire the link in every 7 days after customer has downloaded the theme.

    This has been mentioned multiple times in support forum and terms and conditions.

    I have given you re-access to the theme.

    Regards,
    Shri

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