Restricting access to purchase product – WHY?!

[Sylvia]

Hello,
I bought a theme (complete pro) in June 2016 and renewed the license in June 2017.
I just wanted to download the theme from my dashboard on this site today to finally update it, but seems I can’t since the download has expired.
Now I am wondering, how on earth you can only allow a customer to download a file for 5 days after purchase/renewal, even if the client has an ongoing subscription and has been using your themes for years. I bought the product, so what is the big deal?

I would like to download the theme ASAP. Why did I buy it and renewed my license and spend money for both if I don’t have access to it all the time? Seems like a ridiculous business choice, making the life of your clients harder.
Order Number #28037 & #16935

Kindly,
Sylvia

[Sonnal S Sinha]

Hi Sylvia,

Imagine 30,000+ users downloading themes at the same time. It might cause the server crash. Hence to prevent this and for security reasons as well we expire the link in every 7 days after customer has downloaded the theme.

This has been mentioned multiple times in support forum and terms and conditions.

I have given you re-access to the theme.

Regards,
Shri

[Sonnal S Sinha]

Hi Sylvia,

Imagine 30,000+ users downloading themes at the same time. It might cause the server crash. Hence to prevent this and for security reasons as well we expire the link in every 7 days after customer has downloaded the theme.

This has been mentioned multiple times in support forum and terms and conditions.

I have given you re-access to the theme.

Regards,
Shri

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