Problems with Theme

[Daniel de Lorenzo]

Hi,

I have problems with a theme I bought some weeks ago (natureone).

After Upgrading to WP Version 4.2.2 there are some bugs in the admin-center:

1. I cannot see my medias (Pictures etc). There is only the onload-sign.

2. If I want to edit my sites, there are several bugs. The window of the revisions (dont know, if it’s the right word) is not there, but the code of the revision-window is written in another window, that posts it under my site. You can see also a design bug on this sight.

 

Can you please upgrade the theme, so it is possible to work with it at the actual version of WP?

 

Regards

Daniel

[Sonl Sinha]

Hi Daniel,

Theme is perfectly working fine with WordPress 4.2.2

If media library isn’t working it appears the installation didn’t work fine.

Regards,
Shri

[Daniel de Lorenzo]

But I deactivated all PlugIns: problems still there.

I picked another theme: no ploblems.

Back to nature one: all problems there.

[Daniel de Lorenzo]

I made an update of the 4.2.2 version: problem still there.

[Daniel de Lorenzo]

I posted it in the official wordpress forum, because I thought it is a problem with the new wp-upgrade. With their help I tested some things. And there is only one answer:

The Theme.

Sorry, but there is no other help.

[Sonl Sinha]

Still we don’t think so since we again tested and re tested it. We are continuously selling the theme to other users. No one reported so i am 110% sure its got to do with your WordPress install.

Now i know you won’t agree so send us an email at [email protected] with WordPress admin details.

We will check what’s the problem.

Regards,
Shri

[Daniel de Lorenzo]

Got the mail?

[Sonl Sinha]

no mail. Our email id: [email protected]

[Sonl Sinha]

Okay got it now.

Regards,
Shri

[Daniel de Lorenzo]

I edited the wp-config.php and set “debug” on true.

Now I can see some bugs. One in the function.php of the theme. At line 417 as seen, I read “Extra Info”. And this is one of the problem-fields, you can see, if you click on “Seiten” (means “Sites”). In the field Extra Info you find the code of the revisions-window, which is lost.

[Sonl Sinha]

Email us ftp details as well.

Regards,
Shri

[Daniel de Lorenzo]

I activaded the MIWOftp PlugIn. You can use it in the admin menu.

[Daniel de Lorenzo]

Here are the error messages:

Strict Standards: Declaration of Menu_With_Description::start_el() should be compatible with Walker_Nav_Menu::start_el(&$output, $item, $depth = 0, $args = Array, $id = 0) in /var/www/ud18_48/html/ichnatur-wp/wp-content/themes/natureone-pro/functions.php on line 417

 

Notice: Trying to get property of non-object in /var/www/ud18_48/html/ichnatur-wp/wp-includes/capabilities.php (at several lines)

[Daniel de Lorenzo]

Hi Shri,

can you told me something about the solution today?

I’m under pressure with this. The site was to have been published a few days ago.

Now I have to know if you can help me or refund my money. Then I have to chose another theme and have to spend lots of more time in customizing. I don’t favor this solution!

But I need Informations for my decision.

Regards

Daniel

[Sonl Sinha]

Hi Dan,

1 problem was solved. 2nd problem is related to your WordPress installation because we installed fresh 4.2.2 and tested the theme on 3-4 sites (i can give access too if you want) and we can see the media library clearly.

But on yours we can’t see it. Also we get capabilities error when in dashboard which has something to do with what you did with child theme creation etc.

Regards,
Shri

[Author]

Posts