Problem with Our Team in FilmMaker theme

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  • #181000
    Sergey KSergey K
    Participant
    • Topics: 2
    • Replies: 22
    • Total: 24
    Member since: February 1, 2021

    Hi,
    help, please

    We decided add members our team to the site but are faced with the problem. It doesn’t work. When adding a member, we get this:

    Our-team

    Writes an error:
    [an error occurred while processing the directive]

    After that we tested also Testimonials, Latest Trailers and Photo gallery.

    In Latest Trailers doesn’t see video:
    See screen:
    Latest-trailers

    In Testimonials no photo and mark
    See screen:
    Testimonials

    In the photo gallery we do not see the fields for entering information at all
    See screen:
    Photo-gallery

    And we couldn’t find as we can add it in to the pages. Couldn’t find any functions.

    Can you help?

    #181044
    Forum ModeratorForum Moderator
    Participant
    • Topics: 0
    • Replies: 27440
    • Total: 27440
    Member since: August 16, 2013

    Hi,

    Kindly show us your website URL please?

    Regards,
    Chris

    #181066
    Sergey KSergey K
    Participant
    • Topics: 2
    • Replies: 22
    • Total: 24
    Member since: February 1, 2021

    Yes, of course.
    Site link – https://cinematherapy.org/

    Last week you fixed problem with Elementor on it. I sent you the username and password. It was here – https://www.sktthemes.org/forums/topic/filmmaker-3/
    I can send it again, if it need.

    #181073
    Sergey KSergey K
    Participant
    • Topics: 2
    • Replies: 22
    • Total: 24
    Member since: February 1, 2021

    We have already decided most problem. Cancel our request for help with Testimonials and Photo gallery. But we still need fix this error in Our Team:
    [an error occurred while processing the directive]

    #181109
    Sergey KSergey K
    Participant
    • Topics: 2
    • Replies: 22
    • Total: 24
    Member since: February 1, 2021

    And one more question. Tell me, please, where I can find theme options, if they no on this place: appearance – theme options?

    In your Documentation you tell that they are in this place. But I can’t see any options. Only start page for activate. But the theme is already working now.

    #181170
    Forum ModeratorForum Moderator
    Participant
    • Topics: 0
    • Replies: 27440
    • Total: 27440
    Member since: August 16, 2013

    Hi,

    https://cinematherapy.org/our-team/antich-galina
    Issue have been resolved. Kindly check and confirm.

    Theme options are present in appearance >> customizer

    Regards,
    Chris

    #181178
    Sergey KSergey K
    Participant
    • Topics: 2
    • Replies: 22
    • Total: 24
    Member since: February 1, 2021

    Thank you! Problem solved. It is working now.

    For other question. I know about appearance >> customizer. I use it.

    I asked about this:
    How-to-set-up-Team-member
    where I can see more detail information, such as Short Codes and other.

    #181192
    Forum ModeratorForum Moderator
    Participant
    • Topics: 0
    • Replies: 27440
    • Total: 27440
    Member since: August 16, 2013

    Hi,

    This option is available in theme Option based theme.

    filmmaker theme is based on customizer.

    Here is the option available in customizer theme.

    See screenshot:

    https://nimb.ws/jVeUsh
    https://nimb.ws/R2076F

    Regards,
    Chris

    #181212
    Sergey KSergey K
    Participant
    • Topics: 2
    • Replies: 22
    • Total: 24
    Member since: February 1, 2021

    Ok, thank you for detail explanation.

    And last question. Before install FilmMaker themes I had free SKT Filmmaker themes. And I upgraded from free to paid theme.

    Can I delete the free theme now or should I keep it?

    image

    #181248
    Forum ModeratorForum Moderator
    Participant
    • Topics: 0
    • Replies: 27440
    • Total: 27440
    Member since: August 16, 2013

    Hi,

    yes you can delete free theme it will not cause any issue in pro theme.

    Regards,
    Chris

    #181260
    Sergey KSergey K
    Participant
    • Topics: 2
    • Replies: 22
    • Total: 24
    Member since: February 1, 2021

    Thank you!

    #181311
    Forum ModeratorForum Moderator
    Participant
    • Topics: 0
    • Replies: 27440
    • Total: 27440
    Member since: August 16, 2013

    🙂

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