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Problem with logo image SKT Handyman ProVersione: pro3.0

Home › Forums › Handy Theme Support › Problem with logo image SKT Handyman ProVersione: pro3.0

  • This topic has 11 replies, 2 voices, and was last updated 3 years, 1 month ago by Valerio TirantiForum Moderator.
Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • March 31, 2020 at 7:46 am #148234
    Valerio TirantiValerio Tiranti
    Participant
    • Topics: 1
    • Replies: 6
    • Total: 7
    Member since: February 16, 2015

    If I insert a small image (as now in site www.impiantipadova.it) from admin interface, everithing is ok, but if I upload a bigger one (so small it’s not usable) the site shows a broken image link.

    What should I do?

    March 31, 2020 at 10:12 am #148252
    Forum ModeratorForum Moderator
    Moderator
    • Topics: 0
    • Replies: 29926
    • Total: 29926
    Member since: August 16, 2013

    Hi,

    We’ll check and revert back to you.

    Please send us your WordPress credentials to [email protected] Please mention this forum URL while replying so that we understand what needs to be done.

    Regards,
    Dave

    April 1, 2020 at 9:58 am #148362
    Valerio TirantiValerio Tiranti
    Participant
    • Topics: 1
    • Replies: 6
    • Total: 7
    Member since: February 16, 2015

    any news?

    April 2, 2020 at 7:53 am #148423
    Forum ModeratorForum Moderator
    Moderator
    • Topics: 0
    • Replies: 29926
    • Total: 29926
    Member since: August 16, 2013

    Hi,

    Issue have been resolved. Kindly check and confirm.

    Regards,
    Dave

    April 2, 2020 at 9:01 am #148432
    Valerio TirantiValerio Tiranti
    Participant
    • Topics: 1
    • Replies: 6
    • Total: 7
    Member since: February 16, 2015

    Sorry, no it’s not solved.
    Please check the site.
    I sent also screen capture by mail.

    April 2, 2020 at 2:01 pm #148456
    Forum ModeratorForum Moderator
    Moderator
    • Topics: 0
    • Replies: 29926
    • Total: 29926
    Member since: August 16, 2013

    Hi,

    Kindly delete cache and do a forced refresh.

    To do a forced refresh kindly follow below instructions:

    Windows/Linux:
    1. Hold down Ctrl and click the Reload button.
    2. Or, Hold down Ctrl and press F5.

    Mac:
    1. Hold Shift and click the Reload button.
    2. Or, hold down Cmd and Shift key and then press R.

    Regards,
    Dave

    April 2, 2020 at 2:09 pm #148458
    Valerio TirantiValerio Tiranti
    Participant
    • Topics: 1
    • Replies: 6
    • Total: 7
    Member since: February 16, 2015

    Just done.
    Every time before my tests I clear the cache and nothing is changed.
    I repeated the same test on chrome in incognito mode using ctrl+shift+n so avoiding any cache.

    Sorry, problem not solved.

    April 4, 2020 at 7:16 am #148584
    Valerio TirantiValerio Tiranti
    Participant
    • Topics: 1
    • Replies: 6
    • Total: 7
    Member since: February 16, 2015

    Sorry, the problem it’s not solved and what should I do?
    The site is live…. should I solve it by myself?

    April 7, 2020 at 8:03 am #148819
    Valerio TirantiValerio Tiranti
    Participant
    • Topics: 1
    • Replies: 6
    • Total: 7
    Member since: February 16, 2015

    Ok, no solution. The site is still in the same after 7 days.
    Not a good support.
    I’ll solve it by myself.

    April 8, 2020 at 12:52 pm #148974
    Forum ModeratorForum Moderator
    Moderator
    • Topics: 0
    • Replies: 29926
    • Total: 29926
    Member since: August 16, 2013

    Hi,

    Actually there is issue in .htaccess file so so we take a backup of your old htacess file and its present in folder with name .htaccess-old and created new one….. now issue resolve

    See screenshot below:
    https://imgur.com/a/WadAnDz

    Regards,
    Dave

    April 11, 2020 at 7:20 am #149154
    Valerio TirantiValerio Tiranti
    Participant
    • Topics: 1
    • Replies: 6
    • Total: 7
    Member since: February 16, 2015

    Problem solved!
    Thanks a lot!

    April 13, 2020 at 11:23 am #149239
    Forum ModeratorForum Moderator
    Moderator
    • Topics: 0
    • Replies: 29926
    • Total: 29926
    Member since: August 16, 2013

    🙂

  • Author
    Posts
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