July 11, 2021 at 10:54 pm #180961
We are adding a new widget for our website that helps make it easy for customers to reach us via our texting system.
Can you install the following on our site within the <body> tag?
<div data-sqwidget=”https://inbox.numa.com/widgets/ee3b39c2-e264-11eb-8678-2f65e05045f3″ data-sqwidget-widgetId=”ee3b39c2-e264-11eb-8678-2f65e05045f3″ data-sqwidget-sendto=”+16152356785″></div><script src=”https://inbox.numa.com/widgets/static/sqwidget.js” async=”async”></script>
Our URL is http://maneframesalon.com
Thanks, let me know as soon as it’s live!July 12, 2021 at 12:55 pm #181045
Kindly send us your URL of the site and WordPress admin details (Username & Password) via email:firstname.lastname@example.org Please mention this forum URL while replying so that we understand what needs to be done.
We’ll check and revert back to you.
DaveJuly 13, 2021 at 1:26 pm #181118
Given login details are not working.
DaveJuly 14, 2021 at 5:38 am #181173
This is done. Kindly check and confirm.
DaveJuly 14, 2021 at 12:11 pm #181193
Not seeing the widget on maneframesalon.comJuly 14, 2021 at 1:35 pm #181197
We have manually added the code that you have given in the header.php file, we cannot add that code to the body from widgets.
DaveJuly 14, 2021 at 1:52 pm #181205
Are you able to add it with this information:
To install web chat on your site, copy-paste the following HTML snippet within the <body> tag of each page of your website:
<div data-sqwidget=”https://inbox.numa.com/widgets/ee3b39c2-e264-11eb-8678-2f65e05045f3″ data-sqwidget-widgetId=”ee3b39c2-e264-11eb-8678-2f65e05045f3″ data-sqwidget-sendto=”+16152356785″></div><script src=”https://inbox.numa.com/widgets/static/sqwidget.js” async=”async”></script>July 14, 2021 at 1:53 pm #181207
This site is using the same widget for reference or I might be able to get help from Numa support if needed – https://www.salononbarry.com/July 14, 2021 at 2:32 pm #181213
I reached out to Numa and this is their response:
To pass along to your developer,
In the tag where your developer is loading the widget, there are currently double and curly quotes which is causing the browser to fail to load the widget code. When viewing in the browser’s debug console, you can see that it’s attempting to load a URL that will fail. It’s subtle but I bolded it here:
<script src=””https://inbox.numa.com/widgets/static/sqwidget.js”” async=””async””></script>
Your developer needs to make sure they’re escaping non-curly quotes so that the browser doesn’t attempt to load from a relative URL.July 14, 2021 at 6:02 pm #181216
I was able to resolve by editing the header.php file as they suggested. Thank you for you assistance! You may close this incident.July 15, 2021 at 1:55 pm #181250
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