Need help adding widget

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  • #180961
    Lloyd ShaverLloyd Shaver
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    Member since: September 21, 2020

    We are adding a new widget for our website that helps make it easy for customers to reach us via our texting system.

    Can you install the following on our site within the <body> tag?

    <div data-sqwidget=”https://inbox.numa.com/widgets/ee3b39c2-e264-11eb-8678-2f65e05045f3&#8243; data-sqwidget-widgetId=”ee3b39c2-e264-11eb-8678-2f65e05045f3″ data-sqwidget-sendto=”+16152356785″></div><script src=”https://inbox.numa.com/widgets/static/sqwidget.js&#8221; async=”async”></script>

    Our URL is http://maneframesalon.com

    Thanks, let me know as soon as it’s live!

    #181045
    Forum ModeratorForum Moderator
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    Member since: August 16, 2013

    Hi,

    Kindly send us your URL of the site and WordPress admin details (Username & Password) via email:support@sktthemes.com Please mention this forum URL while replying so that we understand what needs to be done.

    We’ll check and revert back to you.

    Regards,
    Dave

    #181118
    Forum ModeratorForum Moderator
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    Member since: August 16, 2013

    Hi,

    Given login details are not working.

    Regards,
    Dave

    #181173
    Forum ModeratorForum Moderator
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    Member since: August 16, 2013

    Hi,

    This is done. Kindly check and confirm.

    Regards,
    Dave

    #181193
    Lloyd ShaverLloyd Shaver
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    Member since: September 21, 2020

    Not seeing the widget on maneframesalon.com

    #181197
    Forum ModeratorForum Moderator
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    Member since: August 16, 2013

    Hi,

    We have manually added the code that you have given in the header.php file, we cannot add that code to the body from widgets.

    Regards,
    Dave

    Regards,
    Dave

    #181205
    Lloyd ShaverLloyd Shaver
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    Member since: September 21, 2020

    Are you able to add it with this information:

    Code snippet
    To install web chat on your site, copy-paste the following HTML snippet within the <body> tag of each page of your website:

    <div data-sqwidget=”https://inbox.numa.com/widgets/ee3b39c2-e264-11eb-8678-2f65e05045f3&#8243; data-sqwidget-widgetId=”ee3b39c2-e264-11eb-8678-2f65e05045f3″ data-sqwidget-sendto=”+16152356785″></div><script src=”https://inbox.numa.com/widgets/static/sqwidget.js&#8221; async=”async”></script>

    #181207
    Lloyd ShaverLloyd Shaver
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    Member since: September 21, 2020

    This site is using the same widget for reference or I might be able to get help from Numa support if needed – https://www.salononbarry.com/

    #181213
    Lloyd ShaverLloyd Shaver
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    Member since: September 21, 2020

    I reached out to Numa and this is their response:

    To pass along to your developer,
    
    In the tag where your developer is loading the widget, there are currently double and curly quotes which is causing the browser to fail to load the widget code. When viewing in the browser’s debug console, you can see that it’s attempting to load a URL that will fail. It’s subtle but I bolded it here:
    
    <script src=””https://inbox.numa.com/widgets/static/sqwidget.js”” async=””async””></script>
    
    Your developer needs to make sure they’re escaping non-curly quotes so that the browser doesn’t attempt to load from a relative URL.

    #181216
    Lloyd ShaverLloyd Shaver
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    Member since: September 21, 2020

    I was able to resolve by editing the header.php file as they suggested. Thank you for you assistance! You may close this incident.

    #181250
    Forum ModeratorForum Moderator
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    Member since: August 16, 2013

    Hi,

    If you found our service good kindly review us here: https://www.trustpilot.com/review/sktthemes.org

    Regards,
    Dave

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