My Dog Pro Bug: code showing on home

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This topic contains 8 replies, has 3 voices, and was last updated by  Forum Moderator 2 weeks, 5 days ago.

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  • #128020

    Carolina Marmelada
    Participant
    • Topics: 1
    • Replies: 3
    • Total: 4
    Member since: July 11, 2019

    I recently bought the theme My Dog Pro. First of all, great theme! Thanks for the work behind it!

    Now, I’m getting a bug on the main page -> vetcampolide.com

    On the 4th home area (“COMO CUIDAR”) with the green wheel with the pictograms, the centre text is showing the <p></p> code.

    As soon as I make any changes to the original Lorem Ipsum text, the code starts showing. I’ve tried deleting that area and re-adding it, replacing all of the text, copy/paste, making changes within the original text… I’ve tried everything I can think of, and nothing seems to solve it.

    I thought that maybe it was an installation problem, but I originally built the website on a different server while I waited for the domain to be ready, and I got exactly the same bug.

    Any suggestions on how I can solve this? Thanks 🙂

    #128056

    SKT Themes
    Keymaster
    • Topics: 3
    • Replies: 6653
    • Total: 6656
    Member since: June 12, 2013

    Kindly go to sktthemes.net/my-account/

    Download the latest theme and then activate some other theme, delete the old theme and upload and activate the new theme.

    Regards,
    Shri

    #128075

    Carolina Marmelada
    Participant
    • Topics: 1
    • Replies: 3
    • Total: 4
    Member since: July 11, 2019

    Hi Shri,

    Thanks for the reply!
    My previous download link no longer works, and if I try to download the new theme I need to buy it again. Suggestions?

    Carolina

    #128089

    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 21650
    • Total: 21650
    Member since: August 16, 2013

    Hi,

    Kindly ask re-access to download the My Dog Pro theme via support@sktthemes.com

    Regards,
    Dave

    #128091

    SKT Themes
    Keymaster
    • Topics: 3
    • Replies: 6653
    • Total: 6656
    Member since: June 12, 2013

    Given access to the theme.

    Regards,
    Shri

    #128505

    Carolina Marmelada
    Participant
    • Topics: 1
    • Replies: 3
    • Total: 4
    Member since: July 11, 2019

    Hi Shri,

    Maybe I’m just not looking in the right place. When I purchased the theme, I received an email with a download link. That is the only link I have, and it says that the file is not available. Should I be looking somewhere else?

    Thanks again for your help.
    Kind regards,
    Carolina

    #128662

    Forum Moderator
    Participant
    • Topics: 0
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    • Total: 21650
    Member since: August 16, 2013

    Hi,

    File is available. Please download via https://www.sktthemes.net/my-account/downloads area so not sure why you keep pointing back to the email.

    Regards,
    Dave

    #129392

    Carolina Marmelada
    Participant
    • Topics: 1
    • Replies: 3
    • Total: 4
    Member since: July 11, 2019

    Hi. It didn’t work. I even tried a new installation somewhere else, and the problem is still there. It seems to be showing me the HTML tab instead of Visual.

    I initially bought the pro theme, and it would appear that the updated one for download was not the pro? I’m not sure if that influences it or not, but it’s not fixed 🙁

    Can you help? Thanks.

    #129419

    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 21650
    • Total: 21650
    Member since: August 16, 2013

    Hi,

    Okay, Can you send us the screenshot of your issues? Upload your screenshot on http://imgur.com/ and paste the share url here.

    Regards,
    Dave

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