My Dog Pro Bug: code showing on home

[Carolina Marmelada]

I recently bought the theme My Dog Pro. First of all, great theme! Thanks for the work behind it!

Now, I’m getting a bug on the main page -> vetcampolide.com

On the 4th home area (“COMO CUIDAR”) with the green wheel with the pictograms, the centre text is showing the <p></p> code.

As soon as I make any changes to the original Lorem Ipsum text, the code starts showing. I’ve tried deleting that area and re-adding it, replacing all of the text, copy/paste, making changes within the original text… I’ve tried everything I can think of, and nothing seems to solve it.

I thought that maybe it was an installation problem, but I originally built the website on a different server while I waited for the domain to be ready, and I got exactly the same bug.

Any suggestions on how I can solve this? Thanks 🙂

[Sonnal S Sinha]

Kindly go to sktthemes.net/my-account/

Download the latest theme and then activate some other theme, delete the old theme and upload and activate the new theme.

Regards,
Shri

[Carolina Marmelada]

Hi Shri,

Thanks for the reply!
My previous download link no longer works, and if I try to download the new theme I need to buy it again. Suggestions?

Carolina

[Sonnal S Sinha]

Hi,

Kindly ask re-access to download the My Dog Pro theme via [email protected]

Regards,
Dave

[Sonnal S Sinha]

Given access to the theme.

Regards,
Shri

[Carolina Marmelada]

Hi Shri,

Maybe I’m just not looking in the right place. When I purchased the theme, I received an email with a download link. That is the only link I have, and it says that the file is not available. Should I be looking somewhere else?

Thanks again for your help.
Kind regards,
Carolina

[Sonnal S Sinha]

Hi,

File is available. Please download via https://www.sktthemes.org/my-account/downloads area so not sure why you keep pointing back to the email.

Regards,
Dave

[Carolina Marmelada]

Hi. It didn’t work. I even tried a new installation somewhere else, and the problem is still there. It seems to be showing me the HTML tab instead of Visual.

I initially bought the pro theme, and it would appear that the updated one for download was not the pro? I’m not sure if that influences it or not, but it’s not fixed 🙁

Can you help? Thanks.

[Sonnal S Sinha]

Hi,

Okay, Can you send us the screenshot of your issues? Upload your screenshot on http://imgur.com/ and paste the share url here.

Regards,
Dave

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