Moved: Reply To: Customizer Menu corrupted and not useable

[federica]

Hi Dave,
I have the same urgent problem. Could you tell me where I can re-download the theme, please? Thank you very much.
Best regards
Federica

[Sonnal S Sinha]

Hi Federica,

Given you re-access of the theme. Kindly go to sktthemes.net/my-account/ and download the updated theme.

Regards,
Dave

[federica]

Hi Dave,
I tried (activate another theme, delete mine, download from the link you gave me and install the new one and activate it) but still have the same problem.
When I’m in the Customizer, I see a graphic “modify Icon” (a pencil in a blue rounded icon) near the menu and I can only press on this Icon and modify the menu. I can’t exit from this mode and I can’t access to any other function of the customizer because they aren’t accessible (and visible).
Could you help me please?
Thank you very much.

Regards Federica

[Sonnal S Sinha]

Hi Federica,

Kindly send us your URL of the site and WordPress admin details via sktthemes.net/contact

Please mention this forum URL while replying so that we understand what needs to be done.

Regards,
Dave

[federica]

Hi Dave,
I sent my WordPress details.
Waiting to hear you soon.
Thank you.
Regards.

Federica

[Sonnal S Sinha]

Hi Federica,

Customizer is working fine on your site. Kindly clear the cache of your browser or check in private window.

Regards,
Dave

[federica]

Thank you very much. Now is working fine.
Regards

Federica

[Sonnal S Sinha]

🙂

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