September 27, 2019 at 8:41 am #131498
Hi, I bought the theme, but I have problems with it. After login out the wordpress, I get the inlog screen but after that it’s white. I can’t work with it and have to change the theme in pHPmyadmin to default.
Wordpress send me an email that your theme is the problem. fatal error. I installed it again but keeping this problem and message. Please help me!September 27, 2019 at 12:38 pm #131533
Kindly show us your website URL please?
ChrisSeptember 27, 2019 at 1:04 pm #131545
https://ricreations.nl but its still under construction.September 27, 2019 at 1:15 pm #131548
Okay, Kindly send us your URL of the site and WordPress admin details (Username & Password) via email: email@example.com Please mention this forum URL while replying so that we understand what needs to be done.
We’ll check and revert back to you.
ChrisSeptember 27, 2019 at 1:23 pm #131550
I changed the theme to hestia. Please login:
change the theme to luxury pro yourself. If you log out, you will see the wordpress login but after login in the page is white. Then I have to change the theme in PHPmyadmin.September 30, 2019 at 7:28 am #131634
Given login details are not working.
We are getting this message.
ChrisSeptember 30, 2019 at 8:32 am #131654
It’s now hestia theme please try again. Thats the problem, as soon as I put it on Luxury you can’t login. I tested it and youcan get in.September 30, 2019 at 9:25 am #131659
Again details are not working.
Kindly check for conflicting plugins, disable all of the plugins and see if it works.
If its working fine then some plugin is conflicting. Activate them one by one to find out which one is causing problems.
ChrisSeptember 30, 2019 at 11:33 am #131666
The problem is the theme not the plugins. I already tried that including installing the theme again. You logged out and now I can’t get in again. In the php I change it back to other theme to get in. I deacctived all plugins. I logged out en when I try to get in agaain
Its blank again…
Wordpres emailed me that the problem is the themeSeptember 30, 2019 at 11:35 am #131667
Please try again and logout en try to login. All plugins are deactivated now and the theme is hestia again. Put it back on luxurt, log out en try to log in please.October 1, 2019 at 6:18 am #131693
This is done. Kindly check and confirm.
ChrisOctober 1, 2019 at 7:56 am #131748
Thank you!! It is fixed!October 2, 2019 at 4:57 am #131810
🙂March 1, 2020 at 10:15 pm #146118AlejandroParticipantMember since: October 25, 2016
- Topics: 2
- Replies: 12
- Total: 14
I have the exact same problem. Could you please share what you did to fix it? The site works correctly with TwentyTwenty and all plugins installed, but when I enable Luxury PRO, no matter if there are any plugins enabled or not, I get a blank page when I log in. This does not happen in our XAMPP-baseds local development environment, only in the staging server which is publically accessible.
By the way, I’ve already tried to switch to TwentyTwenty, disable plugins, then logout, login again, change to Luxury PRO, and logout again, which is a solution I have found in another post. The second I logout having Luxury Pro theme enabled, I get the blank page, and I need to edit the template and stylesheet entries in wp-options database table back to TwentyTwenty to be able to get to the dashboard again.
Please advise. Thanks.March 4, 2020 at 6:14 am #146187
Kindly send us your URL of the site and WordPress admin details (Username & Password) via email:firstname.lastname@example.org Please mention this forum URL while replying so that we understand what needs to be done.
We’ll check and revert back to you.
- You must be logged in to reply to this topic.