Luxury pro fatal error

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  • #131498
    Lidia Molnar
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    Member since: September 23, 2019

    Hi, I bought the theme, but I have problems with it. After login out the wordpress, I get the inlog screen but after that it’s white. I can’t work with it and have to change the theme in pHPmyadmin to default.

    Wordpress send me an email that your theme is the problem. fatal error. I installed it again but keeping this problem and message. Please help me!

    #131533
    Forum Moderator
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    Member since: August 16, 2013

    Hi,

    Kindly show us your website URL please?

    Regards,
    Chris

    #131545
    Lidia Molnar
    Participant
    • Topics: 1
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    • Total: 7
    Member since: September 23, 2019

    https://ricreations.nl but its still under construction.

    #131548
    Forum Moderator
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    Member since: August 16, 2013

    Hi,

    Okay, Kindly send us your URL of the site and WordPress admin details (Username & Password) via email: @sktthemes.com">support@sktthemes.com Please mention this forum URL while replying so that we understand what needs to be done.

    We’ll check and revert back to you.

    Regards,
    Chris

    #131550
    Lidia Molnar
    Participant
    • Topics: 1
    • Replies: 6
    • Total: 7
    Member since: September 23, 2019

    I changed the theme to hestia. Please login:

    https://ricreations.nl/wp-login.php

    test
    LRk$0D4yCGR0cY)GDbmfCW7t

    change the theme to luxury pro yourself. If you log out, you will see the wordpress login but after login in the page is white. Then I have to change the theme in PHPmyadmin.

    #131634
    Forum Moderator
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    Member since: August 16, 2013

    Hi,

    Given login details are not working.

    We are getting this message.

    View post on imgur.com

    Regards,
    Chris

    #131654
    Lidia Molnar
    Participant
    • Topics: 1
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    • Total: 7
    Member since: September 23, 2019

    It’s now hestia theme please try again. Thats the problem, as soon as I put it on Luxury you can’t login. I tested it and youcan get in.

    #131659
    Forum Moderator
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    • Topics: 0
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    Member since: August 16, 2013

    Hi,

    Again details are not working.

    Kindly check for conflicting plugins, disable all of the plugins and see if it works.

    If its working fine then some plugin is conflicting. Activate them one by one to find out which one is causing problems.

    Regards,
    Chris

    #131666
    Lidia Molnar
    Participant
    • Topics: 1
    • Replies: 6
    • Total: 7
    Member since: September 23, 2019

    The problem is the theme not the plugins. I already tried that including installing the theme again. You logged out and now I can’t get in again. In the php I change it back to other theme to get in. I deacctived all plugins. I logged out en when I try to get in agaain

    https://ricreations.nl/wp-login.php

    Its blank again…

    Wordpres emailed me that the problem is the theme

    #131667
    Lidia Molnar
    Participant
    • Topics: 1
    • Replies: 6
    • Total: 7
    Member since: September 23, 2019

    Please try again and logout en try to login. All plugins are deactivated now and the theme is hestia again. Put it back on luxurt, log out en try to log in please.

    #131693
    Forum Moderator
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    • Topics: 0
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    Member since: August 16, 2013

    Hi,

    This is done. Kindly check and confirm.

    Regards,
    Chris

    #131748
    Lidia Molnar
    Participant
    • Topics: 1
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    • Total: 7
    Member since: September 23, 2019

    Thank you!! It is fixed!

    #131810
    Forum Moderator
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    Member since: August 16, 2013

    🙂

    #146118
    Alejandro
    Participant
    • Topics: 2
    • Replies: 12
    • Total: 14
    Member since: October 25, 2016

    I have the exact same problem. Could you please share what you did to fix it? The site works correctly with TwentyTwenty and all plugins installed, but when I enable Luxury PRO, no matter if there are any plugins enabled or not, I get a blank page when I log in. This does not happen in our XAMPP-baseds local development environment, only in the staging server which is publically accessible.

    By the way, I’ve already tried to switch to TwentyTwenty, disable plugins, then logout, login again, change to Luxury PRO, and logout again, which is a solution I have found in another post. The second I logout having Luxury Pro theme enabled, I get the blank page, and I need to edit the template and stylesheet entries in wp-options database table back to TwentyTwenty to be able to get to the dashboard again.

    Please advise. Thanks.

    #146187
    Forum Moderator
    Participant
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    • Total: 23457
    Member since: August 16, 2013

    Hi Alejandro,

    Kindly send us your URL of the site and WordPress admin details (Username & Password) via email:forum@sktthemes.org Please mention this forum URL while replying so that we understand what needs to be done.

    We’ll check and revert back to you.

    Regards,
    Chris

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