Luxury pro fatal error

[Lidia Molnar]

Hi, I bought the theme, but I have problems with it. After login out the wordpress, I get the inlog screen but after that it’s white. I can’t work with it and have to change the theme in pHPmyadmin to default.

Wordpress send me an email that your theme is the problem. fatal error. I installed it again but keeping this problem and message. Please help me!

[Sonnal S Sinha]

Hi,

Kindly show us your website URL please?

Regards,
Chris

[Lidia Molnar]

https://ricreations.nl but its still under construction.

[Sonnal S Sinha]

Hi,

Okay, Kindly send us your URL of the site and WordPress admin details (Username & Password) via email: [email protected] Please mention this forum URL while replying so that we understand what needs to be done.

We’ll check and revert back to you.

Regards,
Chris

[Lidia Molnar]

I changed the theme to hestia. Please login:

https://ricreations.nl/wp-login.php

test
LRk$0D4yCGR0cY)GDbmfCW7t

change the theme to luxury pro yourself. If you log out, you will see the wordpress login but after login in the page is white. Then I have to change the theme in PHPmyadmin.

[Sonnal S Sinha]

Hi,

Given login details are not working.

We are getting this message.
https://imgur.com/a/2TLRCvG

Regards,
Chris

[Lidia Molnar]

It’s now hestia theme please try again. Thats the problem, as soon as I put it on Luxury you can’t login. I tested it and youcan get in.

[Sonnal S Sinha]

Hi,

Again details are not working.

Kindly check for conflicting plugins, disable all of the plugins and see if it works.

If its working fine then some plugin is conflicting. Activate them one by one to find out which one is causing problems.

Regards,
Chris

[Lidia Molnar]

The problem is the theme not the plugins. I already tried that including installing the theme again. You logged out and now I can’t get in again. In the php I change it back to other theme to get in. I deacctived all plugins. I logged out en when I try to get in agaain

https://ricreations.nl/wp-login.php

Its blank again…

Wordpres emailed me that the problem is the theme

[Lidia Molnar]

Please try again and logout en try to login. All plugins are deactivated now and the theme is hestia again. Put it back on luxurt, log out en try to log in please.

[Sonnal S Sinha]

Hi,

This is done. Kindly check and confirm.

Regards,
Chris

[Lidia Molnar]

Thank you!! It is fixed!

[Sonnal S Sinha]

🙂

[Alejandro]

I have the exact same problem. Could you please share what you did to fix it? The site works correctly with TwentyTwenty and all plugins installed, but when I enable Luxury PRO, no matter if there are any plugins enabled or not, I get a blank page when I log in. This does not happen in our XAMPP-baseds local development environment, only in the staging server which is publically accessible.

By the way, I’ve already tried to switch to TwentyTwenty, disable plugins, then logout, login again, change to Luxury PRO, and logout again, which is a solution I have found in another post. The second I logout having Luxury Pro theme enabled, I get the blank page, and I need to edit the template and stylesheet entries in wp-options database table back to TwentyTwenty to be able to get to the dashboard again.

Please advise. Thanks.

[Sonnal S Sinha]

Hi Alejandro,

Kindly send us your URL of the site and WordPress admin details (Username & Password) via email:[email protected] Please mention this forum URL while replying so that we understand what needs to be done.

We’ll check and revert back to you.

Regards,
Chris

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