Lost featured images

[Sonnal S Sinha]

Hi,

Issue have been resolved. Kindly check and confirm.

Regards,
Dave

[Mark Stein]

THE PROBLEM IS NOT RESOLVED. PLEASE STOP CHANGING THE THEME BACK TO THE FREE VERSION. This does not resolve problem. The problem is with the SKT Full Width PRO theme and needs to be fixed. I paid for the PRO version, and I have been paying annual fees to service it, and it isn’t working properly. Changing to another theme does not fix the problem – it only causes other problems because the free theme doesn’t support what the PRO version does. Please fix the problem instead of changing the theme. I am deleting the free version so this doesn’t happen again. I appreciate your taking time to actually fix or at least identify what the problem is instead of avoiding it. This is the second time this has happened. We have a business to run, and we can’t have things randomly changing on our website.

[Sonnal S Sinha]

Hi,

We tested the full width Pro theme on our test server. then featured image is working.

See screenshot:
https://ibb.co/rxk9wnC

Regards,
Dave

[Mark Stein]

Yes, it is working in your test environment. It is not working in mine. That is the problem. Is there a way to download and install a fresh copy of the theme – my guess is mine is somehow corrupted?

[Mark Stein]

The theme is not even pulling the image in at all. See screenshot:

Thank you.

[Mark Stein]

Never mind – this has gone on way too long. If you can provide me a way to download a good copy of the theme, I can work on this on my own. Meanwhile, I just turned on a different theme.

[Sonnal S Sinha]

Hi,

Kindly ask re-access to download the Full Width theme via [email protected]

Regards,
Dave

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