Lost featured images

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Viewing 7 posts - 16 through 22 (of 22 total)
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  • #167440
    Forum ModeratorForum Moderator
    Participant
    • Topics: 0
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    Member since: August 16, 2013

    Hi,

    Issue have been resolved. Kindly check and confirm.

    Regards,
    Dave

    #167486
    Mark SteinMark Stein
    Participant
    • Topics: 16
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    • Total: 70
    Member since: July 15, 2016

    THE PROBLEM IS NOT RESOLVED. PLEASE STOP CHANGING THE THEME BACK TO THE FREE VERSION. This does not resolve problem. The problem is with the SKT Full Width PRO theme and needs to be fixed. I paid for the PRO version, and I have been paying annual fees to service it, and it isn’t working properly. Changing to another theme does not fix the problem – it only causes other problems because the free theme doesn’t support what the PRO version does. Please fix the problem instead of changing the theme. I am deleting the free version so this doesn’t happen again. I appreciate your taking time to actually fix or at least identify what the problem is instead of avoiding it. This is the second time this has happened. We have a business to run, and we can’t have things randomly changing on our website.

    #167578
    Forum ModeratorForum Moderator
    Participant
    • Topics: 0
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    Member since: August 16, 2013

    Hi,

    We tested the full width Pro theme on our test server. then featured image is working.

    See screenshot:
    screenshot-wecarethemes-com-2020-10-22-19-12-04

    Regards,
    Dave

    #167586
    Mark SteinMark Stein
    Participant
    • Topics: 16
    • Replies: 54
    • Total: 70
    Member since: July 15, 2016

    Yes, it is working in your test environment. It is not working in mine. That is the problem. Is there a way to download and install a fresh copy of the theme – my guess is mine is somehow corrupted?

    #167588
    Mark SteinMark Stein
    Participant
    • Topics: 16
    • Replies: 54
    • Total: 70
    Member since: July 15, 2016

    The theme is not even pulling the image in at all. See screenshot:
    2020-10-22

    Thank you.

    #167714
    Mark SteinMark Stein
    Participant
    • Topics: 16
    • Replies: 54
    • Total: 70
    Member since: July 15, 2016

    Never mind – this has gone on way too long. If you can provide me a way to download a good copy of the theme, I can work on this on my own. Meanwhile, I just turned on a different theme.

    #167794
    Forum ModeratorForum Moderator
    Participant
    • Topics: 0
    • Replies: 27043
    • Total: 27043
    Member since: August 16, 2013

    Hi,

    Kindly ask re-access to download the Full Width theme via support@sktthemes.com

    Regards,
    Dave

Viewing 7 posts - 16 through 22 (of 22 total)
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