large blanks block shows on pages 2 – x (non home pages)

[ddsmugs]

i updated all my websites software – plugins for sure, was there a theme update too (it was last month – my web dev dude has been trying to reach you about this for weeks now)
then i tested it, and on all sub home pages, there appears a large blank spot, maybe where the homepage slider is?
not sure how or why it happens?
i did try to turn object caching off too – not sure if this does anything for this problem – but i just thought it might!
http://relaxfamilydental.com/
let me know what you think
thanks in advance for your help on this

[Sonnal S Sinha]

Hi,

Unfortunately your theme subscription has expired.

Kindly re-purchase the theme from this link: https://www.sktthemes.org/shop/toothy-dentist-wordpress-theme/

Even though the design might have been changed as part of the new theme however you still get support and updates for old theme as part of the purchase.

Regards,
Chris

[ddsmugs]

chris – thanks for your timely reply
full disclosure – this is not the buyer of your theme, but his support dude
it’s been years since we bought your theme and no problems with it, until now
i thought when he bought it, there was maybe a lifetime subscription?
was that an option back then – is it now?
based upon your reply, we will proceed accordingly and pay up if need be – then get this fixed
thanks again

[Sonnal S Sinha]

Hi,

kindly purchase Lifetime single theme subscription: https://buy.stripe.com/fZeaF5e08c8rcNO3cm

Regards,
Chris

[ddsmugs]

ok, thanks for that
so . . . i will provide the client the links as per above
get out of his IS/pw
i assume he will go lifetime – sometime today – he is dentist and is working now
bottom line he will pay for something and get that done
then by tomorrow AM, i will get back in on this ticket and we can proceed to fix this

[ddsmugs]

caught a break – between patients this AM – bought the lifetime subscription
please proceed now – lemme know what else you need
i will check in periodically
just trying to help – my clients says he got no notification that the yearly was due – but i get that all the time
to be honest, your prices are VERY FAIR

[Sonnal S Sinha]

Hi,

Kindly go to Appearance >> Customize >> Basic >> Scroll down to find Custom CSS and paste there:

.innerbanner {
  height: 50px;
  overflow: hidden;
}

@media screen and (max-width:479px) {
.content-area { padding-top: 25px;}
}

@media screen and (min-width:1024px) and (max-width:1169px) {
.header .header-inner .nav ul li a { padding: 18px 27px;}
}

Regards,
Chris

[ddsmugs]

well, that will do it!
nice job!
thank you on behalf of myself and my client

i do have questions:
a – what was the root cause of this error?
b – will a subsequent release of the theme update it/fix it as per above?
c – and if so above, then do i remove it the custom CSS? – i realize i won’t have to, but i like to keep a clean house too!
d – when we purchased the one year support, and now with the lifetime, do i continue to just use the normal WP updates process for your theme, or should i be updating it from your site (i have had other purchased themes for clients that i had to do the latter)
e – am i fine to turn back on object caching again?

i will go to the WP repository for this theme and give you (another?) 5 stars, after you reply to the above

have a wonderful day

[Author]

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