Keeping the event on the website after the start time

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  • #207097
    Ali MohammadiAli Mohammadi
    Participant
    • Topics: 15
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    • Total: 62
    Member since: January 31, 2022

    Hello, I am using the nightclub theme for the website of comedyville.ca. I am using the events tool available on the theme, SKT Events.

    The problem I am encountering is that the events disappear well before the start of the event, at least an hour or so before the start of the event but I still want to sell tickets even after the event has started.

    If you look at this event for example, https://www.comedyville.ca/sktevents/saturday-comedy-show-late/, I’ve changed the time to 11:58 to 11:59 pm, even though the event starts at 11 pm, but the event disappears before 11 pm.

    Another example is this event, https://www.comedyville.ca/sktevents/saturday-comedy-show-early/, I changed the time to 10:30 pm to 11:30 pm, even though the event starts at 9 pm, but it disappears before.

    How can the events stay for at least an hour before the start time?

    Let me know if you need more info and thanks for your usual support.

    #207120
    Sonal S SinhaSonal S Sinha
    Moderator
    • Topics: 0
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    Member since: August 16, 2013

    Hi,

    Event are start by the “Start Date and Time” and end by the “End Date and Time” option this given in the theme, Here is no option to expire the event after some time to starting event, it’s start and end by the admin time and date as set on this event kindly see screenshot : https://nimb.ws/RxXU9s

    Kindly put proper date like “Mon, Dec 27, 2021” and time like “01:28 PM”

    If you look at this event for example, https://www.comedyville.ca/sktevents/saturday-comedy-show-late/, I’ve changed the time to 11:58 to 11:59 pm, even though the event starts at 11 pm, but the event disappears before 11 pm.
    Ans : We have checked, it’s working fine, Kindly put the time like “11.00, 12.00, 01.00” if “11:58” are not working.

    How can the events stay for at least an hour before the start time?
    Ans : This option are not available in this theme.

    Regards,
    Dave

    #207396
    Ali MohammadiAli Mohammadi
    Participant
    • Topics: 15
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    • Total: 62
    Member since: January 31, 2022

    Hello Dave, thanks very much. I’ll check again.

    Are you introducing a newer events theme in the future?

    Thanks!

    #207414
    Sonal S SinhaSonal S Sinha
    Moderator
    • Topics: 0
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    • Total: 30748
    Member since: August 16, 2013

    Hi,

    Yes, definitely we will create the newer version of event theme in the future.

    Regards,
    Dave

    #207431
    Ali MohammadiAli Mohammadi
    Participant
    • Topics: 15
    • Replies: 47
    • Total: 62
    Member since: January 31, 2022

    Hi Dave,

    I just wanted to update you about this. I have two events on Saturday night, one is an early show at 9 and another a late show at 11 pm.

    https://www.comedyville.ca/sktevents/saturday-night-comedy-show/
    https://www.comedyville.ca/sktevents/saturday-late-night-comedy-show/

    In the theme, I put a later time so that the events could stay longer.

    For the early show, I used 10:30 to 11:30 and for the late show I used 11:45 to 11:55 p.m.; however, both events disappeared from the events page before 7 p.m. on the day of the event, resulting in fewer ticket sales. Is there any way to leave these events on until their start time?

    Thanks and regards.

    #207455
    Sonal S SinhaSonal S Sinha
    Moderator
    • Topics: 0
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    • Total: 30748
    Member since: August 16, 2013

    Hi,

    Here we check event are working properly, here event limits are set so it’s not display the all events here we increase the event limit now all events are showing.

    Regards,
    Dave

    #207456
    Ali MohammadiAli Mohammadi
    Participant
    • Topics: 15
    • Replies: 47
    • Total: 62
    Member since: January 31, 2022

    Hi David, the issue is really the event times. I just need to events to be left on at least until the start of the events at 9 p.m. and 11 p.m. Is there any way to do that?

    #207476
    Sonal S SinhaSonal S Sinha
    Moderator
    • Topics: 0
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    • Total: 30748
    Member since: August 16, 2013

    Hi,

    It’s a time zone issue. Kindly set proper time according to your area time zone.

    Regards,
    Dave

    #207486
    Ali MohammadiAli Mohammadi
    Participant
    • Topics: 15
    • Replies: 47
    • Total: 62
    Member since: January 31, 2022

    Hi Dave, I just changed the time zone, will let you know if this solves the problem. Thank you!

    Ali

    #207490
    Sonal S SinhaSonal S Sinha
    Moderator
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    • Total: 30748
    Member since: August 16, 2013

    Okay

    #207647
    Ali MohammadiAli Mohammadi
    Participant
    • Topics: 15
    • Replies: 47
    • Total: 62
    Member since: January 31, 2022

    Hi Dave, I changed the Time Zone but both events disappeared from the website around 7 pm. The early show is at 9 and the late one is at 11 pm. How is it possible to have them on at least until showtime? I have even set the time after the actual show in the hope of having the event on for longer, with no luck.

    I would appreciate your assistance.

    Thanks,

    Ali

    #207661
    Sonal S SinhaSonal S Sinha
    Moderator
    • Topics: 0
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    • Total: 30748
    Member since: August 16, 2013

    Hi,

    Time zone issue have been resolved. Kindly check and confirm.

    Regards,
    Dave

    #207689
    Ali MohammadiAli Mohammadi
    Participant
    • Topics: 15
    • Replies: 47
    • Total: 62
    Member since: January 31, 2022

    Hi Dave, I will check and will get back to you. Thanks again.

    Ali

    #207697
    Sonal S SinhaSonal S Sinha
    Moderator
    • Topics: 0
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    • Total: 30748
    Member since: August 16, 2013

    Okay

    #207850
    Ali MohammadiAli Mohammadi
    Participant
    • Topics: 15
    • Replies: 47
    • Total: 62
    Member since: January 31, 2022

    Hi Dave, it seems to be working now. Thanks for your assistance with this issue!

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