Invalid xml file

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  • #86928
    Victor Bloomquist
    Member
    • Topics: 1
    • Replies: 3
    • Total: 4
    Member since: November 5, 2017

    I bought the theme called… “SKT Tube – Responsive WordPress Theme”
    By SKT Themes – http://www.sktthemes.net…
    Because of the “video header”, everything is going great except when i download and extract “skt-tube-slides.zip” file and then upload the “skt-tube-slides.xml” file, i receive the message “Invalid xml file”

    I have downloaded the file 2 times just to make sure i did not corrupt the fie the first time and i still receive the same error..

    Please help as soon as possible because my site is my business and it is down now…

    Dr.V

    #86971
    Victor Bloomquist
    Member
    • Topics: 1
    • Replies: 3
    • Total: 4
    Member since: November 5, 2017

    The chat box just closed and i cant figure out how to get it to open again, I have been watching it for 3hrs and it is gone… Please don’t forget about me you have all my information… 🙁

    #87029
    Victor Bloomquist
    Member
    • Topics: 1
    • Replies: 3
    • Total: 4
    Member since: November 5, 2017

    username and password are blanked out…

    {YESTERDAY… 10:05PM}

    ME : Victor Bloomquist
    I bought the theme called… “SKT Tube – Responsive WordPress Theme” By SKT Themes
    Because of the “VIDEO HEADER”, everything is going great except when i download and extract “skt-tube-slides.zip” file and then upload the “skt-tube-slides.xml” file, i receive the message “Invalid xml file”…

    I have downloaded the file 2 times just to make sure i did not corrupt the file the first time and i still receive the same error..
    Please help as soon as possible because my site is my business and it is down now…

    order number #***** — website http://www.highdesertink.com
    ==========
    SHRI : Hi, okay send me WordPress admin details and URL of the site willl get it done
    ==========
    ME : http://www.highdesertink.com
    username: ********** Password: **********
    ==========
    SHRI : yeo yep got it give us 15 minutes
    ==========
    ME : thanks, and you may fix anything else that you might see wrong to get it going
    ==========
    SHRI : ok
    ==========
    ME : i have it on a “SLIDE SHOW”, pleas turn it on to the “VIDEO” header if you will
    ==========
    SHRI : ok
    ==========
    ME : it is 11:00pm here now I hope I dont fall asleep on you
    ==========
    SHRI : Hey we are in India 12:30pm for us working till 7pm
    ==========
    ME : ok shri thanks
    ==========
    SHRI : none of XML work on your website any general XML also do you have security or something else?
    ==========
    ME : i have ssl
    ==========
    SHRI : no SSL doesn’t have effect on XL XML we also have SSL
    ==========
    ME : thats all is there a plugin that is doing it
    ==========
    SHRI : checking on everything currently
    ==========
    ME : i turned off all plugins once and had no luck
    ==========
    SHRI : don’t worry coder will get it done
    ==========
    ME : thx, i here you guys are good, thats why i bought the theme
    ==========
    SHRI : thank yoiu you* yes we provide support for 1 year so at least your site is safe for 1 year you also have the choice to extend support next year by paying just $18
    ==========
    ME : i have backup every day so once it is good i won’t have to bother you again i may need you if you upgrade
    ==========
    SHRI : oh ok no worries We have set up homepage without XML
    ==========
    ME : ill take a look… i still see the slider not video
    ==========
    SHRI : you don’t want the slider?
    ==========
    ME : I bought the theme for the “video” i make recordings of myself tattooing
    ==========
    SHRI : oh ok coder got confused because you already had a slider
    ==========
    ME : i had to see something wile i workd on my pages
    ==========
    SHRI : okk doing it now
    ==========
    ME : the slider worked all ready, but no “video”
    ==========
    SHRI : ohkay
    ==========
    ME : under manage sliders… i do see the best video slider now
    ==========
    SHRI : wait coder is setting up once he’s done i will let you know.
    +++++++++++++++++++++
    I never did hear back from anyone and at around 1:30am my time the chat box went off and i could not figure out how to get it back so i left this post…
    ==========
    ME : The chat box just closed and i cant figure out how to get it to open again, I have been watching it for 3hrs and it is gone now… Please don’t forget about me you have all my information
    +++++++++++++++++++++
    +++++++++++++++++++++
    {TODAY… }
    I can see today that you guys have done a wonderful job so far, everything looks good (setup for video) and is “Responsive” for cell phone… EXCEPT the main header at the top of the page. The main video header at the top of the page can not all be seen, and its 5 side small video screens can not be seen at all in a cell phone… not even if you turn the cell phone on its side, no matter what you do you can not see the 5 small video screens on the side…
    The 2nd main video layout down the page is all good and “Responsive” to my cell phone straight up or turned you can see it and its 5 small video screen on the side with no problems.
    +++++++++++++++++++++
    I am wating for your reply.
    Thank You
    Victor Bloomquist
    HighDesertInk.com ,LLC

    #87041
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 23366
    • Total: 23366
    Member since: August 16, 2013

    Hi,

    Responsive issue have been resolved from our end. Kindly check and confirm.

    Regards,
    Dave

    #87043
    Victor Bloomquist
    Member
    • Topics: 1
    • Replies: 3
    • Total: 4
    Member since: November 5, 2017

    Thank you VERY VERY much, and you may delete any of this that you need to…
    Regards,
    Victor Bloomquist

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