July 10, 2023 at 6:01 pm #206217
Since last Friday (around 14h.) new images on the website don’t load/show anymore… They are still visible in the media library and when creating an article. But preview, newsletter and website don’t show any! (https://saudadesdeportugal.nl/)
Tested all plugins in troubleshooting mode; when all disabled the problem still occurs. After contacting my hosting first they advised me to see what you can do, as they found this: ↓
GET /wp-content/themes/skt-girlie-pro/testimonialsrotator/js/?ver=6.2.2bd.styles.css HTTP/1.0 https://saudadesdeportugal.nl/quinta-vida-bob3/ Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/220.127.116.11 Safari/537.36 Edg/114.0.1823.67 639 SSL/TLS-toegang tot Apache
2023-07-10 14:15:31 Error 18.104.22.168 AH01276: Cannot serve directory /home/saudadesdeportugal.nl/public_html/saudadesdeportugal.nl/wp-content/themes/skt-girlie-pro/testimonialsrotator/js/: No matching DirectoryIndex (index.php,index.html,index.cgi,index.pl,index.xhtml,index.htm,index.shtml) found, and server-generated directory index forbidden by Options directive, referer: https://saudadesdeportugal.nl/quinta-vida-bob3/
I truly don’t know what’s causing the problems, hope you can help!July 11, 2023 at 11:21 am #206229
Unfortunately your theme subscription has expired.
Kindly re-purchase the theme from this link: https://www.sktthemes.org/shop/girlie-girly-wordpress-theme/
Even though the design might have been changed as part of the new theme however you still get support and updates for old theme as part of the purchase.
BradJuly 11, 2023 at 1:19 pm #206231
Ehm, how did that happen? I automatically pay every year (in January – order 51112) to extend.July 11, 2023 at 3:19 pm #206232
That order number was from last year…
I can’t find the one for this year, even though I paid for it on 1st January 2023 ($18).July 11, 2023 at 6:56 pm #206236
I think this is happening due to plugin conflicting.
Kindly check for conflicting plugins disable all of the plugins and see if it works.
If its working fine then some plugin is conflicting. Activate them one by one to find out which one is causing problems.
BradJuly 11, 2023 at 7:11 pm #206238
I did that first when the problem started occurring. Even with all plugins disabled the problem still exists. After chatting with your colleague, it seems the theme is the problem…? Can you please check with him (Sonnal Sinha)?July 12, 2023 at 12:10 pm #206244
Jetpack CDN is not working properly therefore we have disabled it and now images are loading fine.
BradJuly 12, 2023 at 1:09 pm #206246
Okay, so everything with my theme is fine?July 12, 2023 at 1:42 pm #206249
I just checked my website. Featured images and single images in articles are fine. Galleries (in articles) however… Still blanc! You can see an example here: https://saudadesdeportugal.nl/alto-alentejo-middenstand/
And when sharing on social media images also don’t load/show.July 14, 2023 at 3:43 pm #206289
The tiled gallery uses jetpack cdn and as you know the jetpack cdn is not working therefore you have to convert the gallery in Thumbnail Grid type by editing them.
Kindly see screenshot:
BradJuly 14, 2023 at 4:04 pm #206290
How did this just happen? I never (in all the years having the website) had this happening before… And I have been using Jetpack since the beginning.
Just did as you suggested, pretty ugly looking though: https://saudadesdeportugal.nl/quinta-vida-bob3/ Not really theme worthy.
And the issue with sharing on social media still exists…July 14, 2023 at 4:23 pm #206291
Should I then contact Jetpack about this instead of you?
And is everything with my theme okay? I paid in January for updates and support, but don’t see/have the order in my account? The last one showing is from last year…July 17, 2023 at 11:02 am #206317
Theme is working absolutely fine, the issue is jetpack cdn stopped working and yes you can contact them for their cdn issue.
BradJuly 17, 2023 at 3:29 pm #206322
Okay, will do! Hopefully it will get sorted… Thanks.July 17, 2023 at 6:31 pm #206326
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