Home › Forums › All Other Themes › Description disappears when update
- This topic has 12 replies, 2 voices, and was last updated 1 year, 8 months ago by Forum Moderator.
July 7, 2021 at 8:04 pm #180746
First thank you so much for adding the option for the details on property detail page. Great that I can add more when needed.
problem since done is that when I fill in the description and click update the description disappears. Blank section. I tried hundred times and same. Please can you fix this asap?
Same domain. You have the login.
Also I will use your real estate theme for other clients – could you please update the details like you did for me but making sure everything works fine so we can use the the updated theme for other clients?
This theme is really important for me.
Thank you so much 🙂July 8, 2021 at 10:19 am #180784
Kindly show us your website URL please?
ChrisJuly 8, 2021 at 10:42 am #180787
I sent you the login by email at [email protected]July 8, 2021 at 11:20 am #180790
Can you send us the screenshot of your issues? Upload your screenshot on https://imgbb.com/ and paste the share url here.
ChrisJuly 8, 2021 at 6:28 pm #180847
You want a screenshot of a white description section???
I emailed the URL and login. Should be sufficient to test. You have to login to see the admin because I have a coming soon page. Go to the first property at the top of the listings – try to enter a description and click on update. Boom .. text you just entered is gone.
Can you fix that please??July 12, 2021 at 2:14 pm #181067
We did not receive your email.
Kindly specifically send us your URL of the site and WordPress admin details (Username & Password) via email:[email protected] Please mention this forum URL while replying so that we understand what needs to be done.
We’ll check and revert back to you.
ChrisJuly 13, 2021 at 1:31 pm #181122
We did not find such issues on your website.
Kindly send a screenshot of where you have added the description.
ChrisJuly 13, 2021 at 6:44 pm #181153
It’s exhausting to work with the forum!! As I said – you want a screenshot of the white editor when I click on save or the description text BEFORE I click on save or update and it disappears???
Is Shri around??? Someone PLEASE test the site – logins sent by email. It cannot happens just to me. Impossible. That happened after the add details were done – for which I am very grateful – but I also need a description!!July 13, 2021 at 8:59 pm #181156
Video – may be you will understand what I am talking about now??
https://www.loom.com/share/01f732a27dc44cb29698ed655a202429July 13, 2021 at 9:08 pm #181157
Wrong link. Correct link: https://www.loom.com/share/9ea431d215154deea5f504622ab91f5e?sharedAppSource=personal_libraryJuly 15, 2021 at 12:43 pm #181243
Kindly send us your URL of the site and WordPress admin details (Username & Password) via email:[email protected] Please mention this forum URL while replying so that we understand what needs to be done.
We’ll check and revert back to you.
ChrisJuly 15, 2021 at 11:44 pm #181265
I SENT IT 3 TIMES ALL LOGINS AND DOMAINS.!!! Now you have the video you can see the problem and you are still at the stage to ask for my login.https://mainedesigngroup.com and find the logins in my numerous emails to [email protected] plus Shri has my login since a long time for that site – he worked on it since more than a month now – the problem on description came after Shri added (grateful for that) option to add more details on property detail page. BUT NOW I CAN’T SAVE DESCRIPTION ..
This has to be solved ASAP. This ticket lasted for weeks now.July 23, 2021 at 11:17 am #181656
Issue have been resolved. Kindly check and confirm.
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