Description disappears when update

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Viewing 13 posts - 1 through 13 (of 13 total)
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  • #180746
    Prisca PoiPrisca Poi
    Participant
    • Topics: 4
    • Replies: 11
    • Total: 15
    Member since: August 12, 2014

    Hello
    First thank you so much for adding the option for the details on property detail page. Great that I can add more when needed.
    problem since done is that when I fill in the description and click update the description disappears. Blank section. I tried hundred times and same. Please can you fix this asap?

    Same domain. You have the login.

    Also I will use your real estate theme for other clients – could you please update the details like you did for me but making sure everything works fine so we can use the the updated theme for other clients?

    This theme is really important for me.

    Thank you so much 🙂

    #180784
    Forum ModeratorForum Moderator
    Participant
    • Topics: 0
    • Replies: 28005
    • Total: 28005
    Member since: August 16, 2013

    Hi,

    Kindly show us your website URL please?

    Regards,
    Chris

    #180787
    Prisca PoiPrisca Poi
    Participant
    • Topics: 4
    • Replies: 11
    • Total: 15
    Member since: August 12, 2014

    I sent you the login by email at support@

    #180790
    Forum ModeratorForum Moderator
    Participant
    • Topics: 0
    • Replies: 28005
    • Total: 28005
    Member since: August 16, 2013

    Hi,

    Can you send us the screenshot of your issues? Upload your screenshot on https://imgbb.com/ and paste the share url here.

    Regards,
    Chris

    #180847
    Prisca PoiPrisca Poi
    Participant
    • Topics: 4
    • Replies: 11
    • Total: 15
    Member since: August 12, 2014

    You want a screenshot of a white description section???
    I emailed the URL and login. Should be sufficient to test. You have to login to see the admin because I have a coming soon page. Go to the first property at the top of the listings – try to enter a description and click on update. Boom .. text you just entered is gone.

    Can you fix that please??

    #181067
    Forum ModeratorForum Moderator
    Participant
    • Topics: 0
    • Replies: 28005
    • Total: 28005
    Member since: August 16, 2013

    Hi,

    We did not receive your email.

    Kindly specifically send us your URL of the site and WordPress admin details (Username & Password) via email:support@sktthemes.com Please mention this forum URL while replying so that we understand what needs to be done.

    We’ll check and revert back to you.

    Regards,
    Chris

    #181122
    Forum ModeratorForum Moderator
    Participant
    • Topics: 0
    • Replies: 28005
    • Total: 28005
    Member since: August 16, 2013

    Hi,

    We did not find such issues on your website.

    Kindly send a screenshot of where you have added the description.

    Regards,
    Chris

    #181153
    Prisca PoiPrisca Poi
    Participant
    • Topics: 4
    • Replies: 11
    • Total: 15
    Member since: August 12, 2014

    It’s exhausting to work with the forum!! As I said – you want a screenshot of the white editor when I click on save or the description text BEFORE I click on save or update and it disappears???
    Is Shri around??? Someone PLEASE test the site – logins sent by email. It cannot happens just to me. Impossible. That happened after the add details were done – for which I am very grateful – but I also need a description!!

    #181156
    Prisca PoiPrisca Poi
    Participant
    • Topics: 4
    • Replies: 11
    • Total: 15
    Member since: August 12, 2014

    Video – may be you will understand what I am talking about now??

    #181157
    Prisca PoiPrisca Poi
    Participant
    • Topics: 4
    • Replies: 11
    • Total: 15
    Member since: August 12, 2014
    #181243
    Forum ModeratorForum Moderator
    Participant
    • Topics: 0
    • Replies: 28005
    • Total: 28005
    Member since: August 16, 2013

    Hi,

    Kindly send us your URL of the site and WordPress admin details (Username & Password) via email:support@sktthemes.com Please mention this forum URL while replying so that we understand what needs to be done.

    We’ll check and revert back to you.

    Regards,
    Chris

    #181265
    Prisca PoiPrisca Poi
    Participant
    • Topics: 4
    • Replies: 11
    • Total: 15
    Member since: August 12, 2014

    I SENT IT 3 TIMES ALL LOGINS AND DOMAINS.!!! Now you have the video you can see the problem and you are still at the stage to ask for my login.https://mainedesigngroup.com and find the logins in my numerous emails to support@. plus Shri has my login since a long time for that site – he worked on it since more than a month now – the problem on description came after Shri added (grateful for that) option to add more details on property detail page. BUT NOW I CAN’T SAVE DESCRIPTION ..
    This has to be solved ASAP. This ticket lasted for weeks now.

    #181656
    Forum ModeratorForum Moderator
    Participant
    • Topics: 0
    • Replies: 28005
    • Total: 28005
    Member since: August 16, 2013

    Hi,

    Issue have been resolved. Kindly check and confirm.

    Regards,
    Chris

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