Customize Panel Not Accessible

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  • #55190
    Maria
    Member
    • Topics: 8
    • Replies: 9
    • Total: 17
    Member since: September 27, 2016

    I’m using the new Perfect theme, and the ‘Customize’ panel seems to be crashing my browser (both FF & Chrome)

    Customize panel sections are not accessible, and any attempt to navigate the menu will cause a crash.

    Error 1
    Error 2

    You can see a glimpse of the administration panel to the right of the column by the scrollbar.

    Error 3
    Error 4

    Any suggestions? Thanks in advance!

    #55225
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25504
    • Total: 25504
    Member since: August 16, 2013

    Hi Maria,

    Customizer Themes have been updated since WordPress 4.7 due to some CSS conflicts.

    Kindly re-download the theme, activate some other theme, delete the old theme and upload and activate new theme.

    Deletion of theme does not delete theme options or its settings. Uploading and activating the new theme will solve these problems.

    Let us know for any further issues.

    Regards,
    Brad

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