contact form not working

[Rowena Grossman]

I’ve confirmed my smtp settings and it is valid but i’m not getting the form data at my target email. Is there something I need to do? Not sure if I missed anything.

Ro

[Ashley Johnson]

I was having the same troubles earlier… I ended up creating an email with my domain and setting it up to forward to my real email. It avoids having to go through the smtp troubles.

[Sonnal S Sinha]

Hi Ro,

Thanks for the solution Ashley. Let us know if the solution given by other user worked for you.

Regards,
Shri

[Rowena Grossman]

No. It’s not working for me. I have defined a valid email address in the shortcode. I installed a plugin on my wp to make sure that mail is getting sent out through wp and that’s working. how can i confirm that the mail sending is firing from submitting the form?

[Sonnal S Sinha]

Hmm. Can you kindly remove our code and use contact form 7 plugin instead. It should work fine.

Regards,
Shri

[Rowena Grossman]

The contact form 7 plugin works.  Perhaps the theme short code needs to be upgraded for a fix.

[Ashley Johnson]

Can you help me find what part of the code to remove in order to get the contact form 7 plugin to work properly?

@xinanne, I think there is some .php somewhere along the code that is interfering with cf7, but if we remove that it should work fine.

[Rowena Grossman]

I simply switched out the shortcode
[contact_form to_email=”[email protected]” email_subject=”Contact inquiry”]

to the shortcode for contact form 7 like this:

[contact-form-7 id="49" title="Contact Us"]

after plugin was installed and setup.

[Sonnal S Sinha]

Yes that is the correct way.

Regards,
Shri

[Author]

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