- December 11, 2019 at 5:29 pm #141171Nicolas TedescoParticipantMember since: December 11, 2019
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Hello, I have already sent 2 emails but I have not received a reply.
I just bought the all themes package for $ 99. The problem that at the time of payment made me that the purchase could not be made and I still have to pay.
But in my bank account they have been charged. So what is the problem?
Because I have been charged and they are not giving me the service (I still have to charge). IF YOU HAVE BEEN CHARGED.
What’s the problem?December 12, 2019 at 6:18 am #141211Forum ModeratorParticipantMember since: August 16, 2013
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If you have paid via credit card and the charge did not go through you should be getting a refund. Sometimes banks show the charge temporarily before crediting it back.
You can ask our Payment gateway here: https://fastspring.com/question-a-charge/
But most of the times within a day or 2 you get refunded because the order did not go through.
In case you have PayPal let me know i will raise an invoice. Once you get the previous payment refunded i will send you the invoice.
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