Buy all the items and it doesn’t work

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  • #141171
    Nicolas Tedesco
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    Member since: December 11, 2019

    Hello, I have already sent 2 emails but I have not received a reply.
    I just bought the all themes package for $ 99. The problem that at the time of payment made me that the purchase could not be made and I still have to pay.
    But in my bank account they have been charged. So what is the problem?
    Because I have been charged and they are not giving me the service (I still have to charge). IF YOU HAVE BEEN CHARGED.
    What’s the problem?

    #141211
    Forum Moderator
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    Member since: August 16, 2013

    Hi,

    If you have paid via credit card and the charge did not go through you should be getting a refund. Sometimes banks show the charge temporarily before crediting it back.

    You can ask our Payment gateway here: https://fastspring.com/question-a-charge/

    But most of the times within a day or 2 you get refunded because the order did not go through.

    In case you have PayPal let me know i will raise an invoice. Once you get the previous payment refunded i will send you the invoice.

    Regards,
    Dave

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