WordPress crashing on install of demo content??

Home Forums Photodock theme support WordPress crashing on install of demo content??

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  • #179423
    RachelRachel
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    Member since: October 25, 2019

    Hi, WordPress has crashed 2 times when I tried to install the demo content of the photo dock theme?

    Can you help?

    #179424
    RachelRachel
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    Member since: October 25, 2019

    I have been working with WP, & they say this required plugin is the issue: I’ve just found this: https://wordpress.org/plugins/theme-demo-import/

    which your theme requires??

    #179484
    Forum ModeratorForum Moderator
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    Member since: August 16, 2013

    Hi,

    Kindly send us your URL of the site and WordPress admin details (Username & Password) via email:support@sktthemes.com Please mention this forum URL while replying so that we understand what needs to be done.

    We’ll check and revert back to you.

    Regards,
    Dave

    #179521
    Forum ModeratorForum Moderator
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    Member since: August 16, 2013

    Hi,

    We checked, Photo Dock theme isn’t available in your admin panel. Kindly upload photo dock theme.

    Regards,
    Dave

    #179523
    RachelRachel
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    Member since: October 25, 2019

    Yes I know, I uninstalled it, because it was causing crashing. I will upload it again, but I won’t install the demo content, it was that, that seemed to crash the site.

    #179528
    Forum ModeratorForum Moderator
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    Member since: August 16, 2013

    Hi,

    You just upload the theme. rest we will check what is the problem.

    Regards,
    Dave

    #179529
    RachelRachel
    Participant
    • Topics: 43
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    Member since: October 25, 2019

    I have uploaded the theme again now. please try to install the demo content. thanks

    #179532
    Forum ModeratorForum Moderator
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    Member since: August 16, 2013

    Hi,

    We checked, there is no photo dock theme.

    See backend screenshot:
    https://nimb.ws/PDBtWv

    Can you send us the WordPress admin URL and username and password. And the screenshot of the backend where the theme is uploaded.

    Regards,
    Dave

    #179533
    RachelRachel
    Participant
    • Topics: 43
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    • Total: 151
    Member since: October 25, 2019

    It is activated. It is saying this; Theme Demo Import plugin is a must required plugin for this theme

    This is the plugin that WP said was causing the system to crash.

    Please check again, I have also just emailed you a screen shot. to support email

    #179535
    Forum ModeratorForum Moderator
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    • Topics: 0
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    Member since: August 16, 2013

    Hi,

    Issue have been resolved. Your website is now working.

    Home

    Regards,
    Dave

    #179536
    RachelRachel
    Participant
    • Topics: 43
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    Member since: October 25, 2019

    Thanks, yes that does seem to work now.

    Did you have to find a fix for the plugin? Or did the demo content load fine?

    Also, the ‘Digital Branding Portfolio’ section of the home page is not displaying correctly? Can you please look at this

    thanks

    #179559
    RachelRachel
    Participant
    • Topics: 43
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    • Total: 151
    Member since: October 25, 2019

    Thanks, yes that does seem to work now.

    Did you have to find a fix for the plugin? Or did the demo content load fine?

    Also, the ‘Digital Branding Portfolio’ section of the home page is not displaying correctly? Can you please look at this

    thanks

    #179569
    Forum ModeratorForum Moderator
    Participant
    • Topics: 0
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    • Total: 27773
    Member since: August 16, 2013

    Hi,

    Did you have to find a fix for the plugin? Or did the demo content load fine?

    Ans: You did not add the plugin of the demo content installation.

    the ‘Digital Branding Portfolio’ section of the home page is not displaying correctly?

    Ans: Issue have been resolved.

    Regards,
    Dave

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