WordPress crashing on install of demo content??

[Rachel Kirk]

Hi, WordPress has crashed 2 times when I tried to install the demo content of the photo dock theme?

Can you help?

[Rachel Kirk]

I have been working with WP, & they say this required plugin is the issue: I’ve just found this: https://wordpress.org/plugins/theme-demo-import/

which your theme requires??

[Sonl Sinha]

Hi,

Kindly send us your URL of the site and WordPress admin details (Username & Password) via email:[email protected] Please mention this forum URL while replying so that we understand what needs to be done.

We’ll check and revert back to you.

Regards,
Dave

[Sonl Sinha]

Hi,

We checked, Photo Dock theme isn’t available in your admin panel. Kindly upload photo dock theme.

Regards,
Dave

[Rachel Kirk]

Yes I know, I uninstalled it, because it was causing crashing. I will upload it again, but I won’t install the demo content, it was that, that seemed to crash the site.

[Sonl Sinha]

Hi,

You just upload the theme. rest we will check what is the problem.

Regards,
Dave

[Rachel Kirk]

I have uploaded the theme again now. please try to install the demo content. thanks

[Sonl Sinha]

Hi,

We checked, there is no photo dock theme.

See backend screenshot:
https://nimb.ws/PDBtWv

Can you send us the WordPress admin URL and username and password. And the screenshot of the backend where the theme is uploaded.

Regards,
Dave

[Rachel Kirk]

It is activated. It is saying this; Theme Demo Import plugin is a must required plugin for this theme

This is the plugin that WP said was causing the system to crash.

Please check again, I have also just emailed you a screen shot. to support email

[Sonl Sinha]

Hi,

Issue have been resolved. Your website is now working.
https://cop26883814957.wpcomstaging.com/

Regards,
Dave

[Rachel Kirk]

Thanks, yes that does seem to work now.

Did you have to find a fix for the plugin? Or did the demo content load fine?

Also, the ‘Digital Branding Portfolio’ section of the home page is not displaying correctly? Can you please look at this

thanks

[Rachel Kirk]

Thanks, yes that does seem to work now.

Did you have to find a fix for the plugin? Or did the demo content load fine?

Also, the ‘Digital Branding Portfolio’ section of the home page is not displaying correctly? Can you please look at this

thanks

[Sonl Sinha]

Hi,

Did you have to find a fix for the plugin? Or did the demo content load fine?

Ans: You did not add the plugin of the demo content installation.

the ‘Digital Branding Portfolio’ section of the home page is not displaying correctly?

Ans: Issue have been resolved.

Regards,
Dave

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