Thumbnail won't update

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  • #88378
    Una Schade
    Participant
    • Topics: 11
    • Replies: 19
    • Total: 30
    Member since: May 4, 2017

    Website: http://spiritheartranch.org/

    The 2nd thumbnail that says “A Home for your Horse” will not update. I have changed the featured image to something else. I have completely deleted the image and it is still showing there. Can you please provide advice? Thanks!

    It is the PRO theme.

    #88438
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25484
    • Total: 25484
    Member since: August 16, 2013

    Hi,

    Can you send us the screenshot of your issues? Upload your screenshot on imgur.com and paste the share url here.

    Regards,
    Brad

    #88708
    Una Schade
    Participant
    • Topics: 11
    • Replies: 19
    • Total: 30
    Member since: May 4, 2017

    Here is the screenshot link. I have drawn on it with red arrows to highlight the thumbnail I am referring to.
    https://drive.google.com/file/d/1A79XSbu3Evfd-ke2rLRiZtma0o5wvSEb/view?usp=sharing

    THanks for your help Brad!

    #88765
    SKT Themes
    Keymaster
    • Topics: 8
    • Replies: 6817
    • Total: 6825
    Member since: June 12, 2013

    It shows this error while checking the screenshot: Sorry, the file you have requested does not exist.

    Regards,
    Shri

    #88864
    Una Schade
    Participant
    • Topics: 11
    • Replies: 19
    • Total: 30
    Member since: May 4, 2017
    #88880
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25484
    • Total: 25484
    Member since: August 16, 2013

    Hi,

    Okay, kindly send us your URL of the site and WordPress admin details (Username & Password) via sktthemes.net/contact Please mention this forum URL while replying so that we understand what needs to be done.

    Regards,
    Brad

    #89628
    Una Schade
    Participant
    • Topics: 11
    • Replies: 19
    • Total: 30
    Member since: May 4, 2017

    Hello, I sent login details and have not heard back on this. The thumbnail is now completely gone. How can I change this thumbnail?

    Calendar of Events

    #89660
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25484
    • Total: 25484
    Member since: August 16, 2013

    Hi,

    Issue have been resolved from our end. Kindly check and confirm.

    Regards,
    Brad

    #89748
    Una Schade
    Participant
    • Topics: 11
    • Replies: 19
    • Total: 30
    Member since: May 4, 2017

    Yes, it finally updated for me. Thanks so much!!

    #89811
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25484
    • Total: 25484
    Member since: August 16, 2013

    Hi Una Schade,

    If you found our service good kindly review us here: https://www.sktthemes.org/forums/topic/reviews-and-testimonials/page/13/

    Regards,
    Brad

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