Thrive Quiz Builder Issue

[saphow]

Hi,
I think when you edited my theme to fix the social media buttons, you changed something else on the java script stuff, b/c now a plug-in won’t load. I contacted them initially but they told me it’s an issue with the theme.
Would you be so kind to help me, please?
Regards,
Jamie

This is what the Google Console shows me:
Uncaught TypeError: Cannot read property ‘top’ of undefined
at HTMLDocument.<anonymous> (complete.js?ver=1:124)
at c (jquery-1.10.2.min.js?ver=5.2.3:4)
at Object.fireWith [as resolveWith] (jquery-1.10.2.min.js?ver=5.2.3:4)
at Function.ready (jquery-1.10.2.min.js?ver=5.2.3:4)
at HTMLDocument.q (jquery-1.10.2.min.js?ver=5.2.3:4)

[Sonnal S Sinha]

Hi.

Kindly show us your website URL please?

Regards,
Dave

[saphow]

www.blog.elementalpromise.com

I sent along my host site log in so that you can edit as necessary.
Kind Regards,
Jamie

[saphow]

Replied to your email with the site details.

Please check.

Regards,

[Sonnal S Sinha]

Hi,

http://www.blog.elementalpromise.com/

Your website URL is not working.

We are getting this message:
https://imgur.com/a/qJGC6L5

Regards,
Dave

[saphow]

It’s working for me…

[saphow]

Have you tried to see if my site is working for you now. I’m not sure why you had an issue the other day. As far as I know I haven’t had any issues with my site being down. It’s quite unusual that you weren’t able to access it.

I really would appreciate help in getting this issue fixed.

-Jamie

[Sonnal S Sinha]

Hi,

We checked, and we did not find any issues on your website https://blog.elementalpromise.com/

Regards,
Dave

[saphow]

At the top of this thread is the exact error that I find on google console when I try to load the Thrive Quiz Builder Plug-In.

It’s very obvious that it has something to do with an error in the theme. Unfortunately, my limited understanding of current website design language makes it so that I can’t fix it myself.

Would you be so kind to look at the error I’m specifically asking about?

In a PM I sent along my Bluehost login info so that you can take a look for yourself at the quiz builder. If the error is theirs, I will go back to them, but at this time, they indicated that it was a conflict with an error in the theme language.

[saphow]

https://1drv.ms/u/s!Ar-WLMUY-y5jhIUS91DHKbcn2A9YyA?e=l3QPkk

[Sonnal S Sinha]

Hi,

Issue have been resolved. Kindly check and confirm

Regards,
Dave

[saphow]

Yes, it works now. Thank you so much!
Kind Regards,
Jamie

[Sonnal S Sinha]

Hi Jamie,

If you found our service good kindly review us here: https://www.sktthemes.org/forums/topic/reviews-and-testimonials/page/24/

Regards,
Dave

[kartanesia tour]

hi my website https://www.kartanesia.com can’t access

[Sonnal S Sinha]

Hi kartanesia,

https://www.kartanesia.com

Unfortunately, this isn’t our theme

Regards,
Dave

[Author]

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