Thrive Quiz Builder Issue

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  • #130668
    saphow
    Participant
    • Topics: 3
    • Replies: 12
    • Total: 15
    Member since: April 12, 2019

    Hi,
    I think when you edited my theme to fix the social media buttons, you changed something else on the java script stuff, b/c now a plug-in won’t load. I contacted them initially but they told me it’s an issue with the theme.
    Would you be so kind to help me, please?
    Regards,
    Jamie

    This is what the Google Console shows me:
    Uncaught TypeError: Cannot read property ‘top’ of undefined
    at HTMLDocument.<anonymous> (complete.js?ver=1:124)
    at c (jquery-1.10.2.min.js?ver=5.2.3:4)
    at Object.fireWith [as resolveWith] (jquery-1.10.2.min.js?ver=5.2.3:4)
    at Function.ready (jquery-1.10.2.min.js?ver=5.2.3:4)
    at HTMLDocument.q (jquery-1.10.2.min.js?ver=5.2.3:4)

    #130702
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 22400
    • Total: 22400
    Member since: August 16, 2013

    Hi.

    Kindly show us your website URL please?

    Regards,
    Dave

    #130741
    saphow
    Participant
    • Topics: 3
    • Replies: 12
    • Total: 15
    Member since: April 12, 2019

    http://www.blog.elementalpromise.com

    I sent along my host site log in so that you can edit as necessary.
    Kind Regards,
    Jamie

    #130742
    saphow
    Participant
    • Topics: 3
    • Replies: 12
    • Total: 15
    Member since: April 12, 2019

    Replied to your email with the site details.

    Please check.

    Regards,

    #130743
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 22400
    • Total: 22400
    Member since: August 16, 2013

    Hi,

    http://www.blog.elementalpromise.com/

    Your website URL is not working.

    We are getting this message:

    View post on imgur.com

    Regards,
    Dave

    #131037
    saphow
    Participant
    • Topics: 3
    • Replies: 12
    • Total: 15
    Member since: April 12, 2019

    It’s working for me…

    #131121
    saphow
    Participant
    • Topics: 3
    • Replies: 12
    • Total: 15
    Member since: April 12, 2019

    Have you tried to see if my site is working for you now. I’m not sure why you had an issue the other day. As far as I know I haven’t had any issues with my site being down. It’s quite unusual that you weren’t able to access it.

    I really would appreciate help in getting this issue fixed.

    -Jamie

    #131140
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 22400
    • Total: 22400
    Member since: August 16, 2013

    Hi,

    We checked, and we did not find any issues on your website https://blog.elementalpromise.com/

    Regards,
    Dave

    #131149
    saphow
    Participant
    • Topics: 3
    • Replies: 12
    • Total: 15
    Member since: April 12, 2019

    At the top of this thread is the exact error that I find on google console when I try to load the Thrive Quiz Builder Plug-In.

    It’s very obvious that it has something to do with an error in the theme. Unfortunately, my limited understanding of current website design language makes it so that I can’t fix it myself.

    Would you be so kind to look at the error I’m specifically asking about?

    In a PM I sent along my Bluehost login info so that you can take a look for yourself at the quiz builder. If the error is theirs, I will go back to them, but at this time, they indicated that it was a conflict with an error in the theme language.

    #131165
    saphow
    Participant
    • Topics: 3
    • Replies: 12
    • Total: 15
    Member since: April 12, 2019
    #131230
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 22400
    • Total: 22400
    Member since: August 16, 2013

    Hi,

    Issue have been resolved. Kindly check and confirm

    Regards,
    Dave

    #131263
    saphow
    Participant
    • Topics: 3
    • Replies: 12
    • Total: 15
    Member since: April 12, 2019

    Yes, it works now. Thank you so much!
    Kind Regards,
    Jamie

    #131365
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 22400
    • Total: 22400
    Member since: August 16, 2013

    Hi Jamie,

    If you found our service good kindly review us here: https://www.sktthemes.org/forums/topic/reviews-and-testimonials/page/24/

    Regards,
    Dave

    #131398
    kartanesia tour
    Participant
    • Topics: 0
    • Replies: 1
    • Total: 1
    Member since: September 26, 2019

    hi my website https://www.kartanesia.com can’t access

    #131407
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 22400
    • Total: 22400
    Member since: August 16, 2013

    Hi kartanesia,

    Paket Wisata Jogja

    Unfortunately, this isn’t our theme

    Regards,
    Dave

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