October 23, 2020 at 2:09 pm #167676
Hi, I’ve installed a WordPress website and uploaded the Hotel Booking theme, but it’s not displaying correctly. Please advise.
The website is installed in a local environment, so I can’t post a link.October 23, 2020 at 2:56 pm #167677
I found the following error:
jquery-ui.min.js:5 Uncaught TypeError: Cannot read property 'msie' of undefined at Datepicker._generateHTML (jquery-ui.min.js:5) at Datepicker._updateDatepicker (jquery-ui.min.js:5) at HTMLInputElement._showDatepicker (jquery-ui.min.js:5) at HTMLInputElement.dispatch (jquery.js?ver=1.12.4-wp:3) at HTMLInputElement.r.handle (jquery.js?ver=1.12.4-wp:3)October 26, 2020 at 12:47 pm #167800
Kindly Import the xml again.
ChrisOctober 28, 2020 at 10:29 am #167951
I re-imported the xml file but still have the same issue.October 28, 2020 at 12:50 pm #167984
Kindly send us your URL of the site and WordPress admin details (Username & Password) via email:firstname.lastname@example.org Please mention this forum URL while replying so that we understand what needs to be done.
We’ll check and revert back to you.
ChrisOctober 29, 2020 at 8:26 pm #168078
Well, as I said, it’s installed on a local environment. However, for test purposes I installed it on my site with still the same issue. I’ll send the login details separately to this post.October 30, 2020 at 12:57 pm #168148
This is done. Kindly check and confirm.
ChrisOctober 30, 2020 at 1:25 pm #168149
Thank you. Can you please tell me what you did so I can fix it on my local server?November 1, 2020 at 11:00 am #168187
BumpNovember 2, 2020 at 12:28 pm #168216
We have updated the theme.
ChrisNovember 3, 2020 at 7:23 pm #168315
Well I’ve re-downloaded the theme and installed it on my local server, but it’s still not showing correctly. In fact, every theme I install has the same issue.
November 4, 2020 at 12:47 pm #168384
- This reply was modified 5 months, 1 week ago by Angela Scott.
Kindly ask re-access to download the updated hotel booking theme via email@example.com
ChrisNovember 4, 2020 at 1:00 pm #168389
So I’ve paid for another year to access all themes and plugins, are you saying I need to request access to the ones that have since been updated? I thought the downloads I have access to would have been updated already? I just don’t understand why none of the themes I download display correctly, not just the hotel booking one. I may just ask for a refund instead, as I can’t use the themes as they are.
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