Theme not showing correctly in environment

[Angela Scott]

Hi, I’ve installed a WordPress website and uploaded the Hotel Booking theme, but it’s not displaying correctly. Please advise.

The website is installed in a local environment, so I can’t post a link.

[Angela Scott]

I found the following error:

jquery-ui.min.js:5 Uncaught TypeError: Cannot read property 'msie' of undefined
    at Datepicker._generateHTML (jquery-ui.min.js:5)
    at Datepicker._updateDatepicker (jquery-ui.min.js:5)
    at HTMLInputElement._showDatepicker (jquery-ui.min.js:5)
    at HTMLInputElement.dispatch (jquery.js?ver=1.12.4-wp:3)
    at HTMLInputElement.r.handle (jquery.js?ver=1.12.4-wp:3)

[Sonl Sinha]

Hi,

Kindly Import the xml again.

Regards,
Chris

[Angela Scott]

I re-imported the xml file but still have the same issue.

[Sonl Sinha]

Hi,

Kindly send us your URL of the site and WordPress admin details (Username & Password) via email:[email protected] Please mention this forum URL while replying so that we understand what needs to be done.

We’ll check and revert back to you.

Regards,
Chris

[Angela Scott]

Well, as I said, it’s installed on a local environment. However, for test purposes I installed it on my site with still the same issue. I’ll send the login details separately to this post.

[Sonl Sinha]

Hi,

This is done. Kindly check and confirm.

Regards,
Chris

[Angela Scott]

Thank you. Can you please tell me what you did so I can fix it on my local server?

[Angela Scott]

Bump

[Sonl Sinha]

Hi,

We have updated the theme.

Regards,
Chris

[Angela Scott]

Well I’ve re-downloaded the theme and installed it on my local server, but it’s still not showing correctly. In fact, every theme I install has the same issue.

[Sonl Sinha]

Hi,

Kindly ask re-access to download the updated hotel booking theme via [email protected]

Regards,
Chris

[Angela Scott]

So I’ve paid for another year to access all themes and plugins, are you saying I need to request access to the ones that have since been updated? I thought the downloads I have access to would have been updated already? I just don’t understand why none of the themes I download display correctly, not just the hotel booking one. I may just ask for a refund instead, as I can’t use the themes as they are.

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