Theme not showing correctly in environment

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  • #167676
    Angela Scott
    Participant
    • Topics: 2
    • Replies: 7
    • Total: 9
    Member since: September 6, 2019

    Hi, I’ve installed a WordPress website and uploaded the Hotel Booking theme, but it’s not displaying correctly. Please advise.

    The website is installed in a local environment, so I can’t post a link.

    Screenshot

    #167677
    Angela Scott
    Participant
    • Topics: 2
    • Replies: 7
    • Total: 9
    Member since: September 6, 2019

    I found the following error:

    jquery-ui.min.js:5 Uncaught TypeError: Cannot read property 'msie' of undefined
        at Datepicker._generateHTML (jquery-ui.min.js:5)
        at Datepicker._updateDatepicker (jquery-ui.min.js:5)
        at HTMLInputElement._showDatepicker (jquery-ui.min.js:5)
        at HTMLInputElement.dispatch (jquery.js?ver=1.12.4-wp:3)
        at HTMLInputElement.r.handle (jquery.js?ver=1.12.4-wp:3)
    #167800
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25832
    • Total: 25832
    Member since: August 16, 2013

    Hi,

    Kindly Import the xml again.

    Regards,
    Chris

    #167951
    Angela Scott
    Participant
    • Topics: 2
    • Replies: 7
    • Total: 9
    Member since: September 6, 2019

    I re-imported the xml file but still have the same issue.

    #167984
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25832
    • Total: 25832
    Member since: August 16, 2013

    Hi,

    Kindly send us your URL of the site and WordPress admin details (Username & Password) via email:support@sktthemes.com Please mention this forum URL while replying so that we understand what needs to be done.

    We’ll check and revert back to you.

    Regards,
    Chris

    #168078
    Angela Scott
    Participant
    • Topics: 2
    • Replies: 7
    • Total: 9
    Member since: September 6, 2019

    Well, as I said, it’s installed on a local environment. However, for test purposes I installed it on my site with still the same issue. I’ll send the login details separately to this post.

    #168148
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25832
    • Total: 25832
    Member since: August 16, 2013

    Hi,

    This is done. Kindly check and confirm.

    Regards,
    Chris

    #168149
    Angela Scott
    Participant
    • Topics: 2
    • Replies: 7
    • Total: 9
    Member since: September 6, 2019

    Thank you. Can you please tell me what you did so I can fix it on my local server?

    #168187
    Angela Scott
    Participant
    • Topics: 2
    • Replies: 7
    • Total: 9
    Member since: September 6, 2019

    Bump

    #168216
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25832
    • Total: 25832
    Member since: August 16, 2013

    Hi,

    We have updated the theme.

    Regards,
    Chris

    #168315
    Angela Scott
    Participant
    • Topics: 2
    • Replies: 7
    • Total: 9
    Member since: September 6, 2019

    Well I’ve re-downloaded the theme and installed it on my local server, but it’s still not showing correctly. In fact, every theme I install has the same issue.

    • This reply was modified 3 weeks, 6 days ago by Angela Scott.
    #168384
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25832
    • Total: 25832
    Member since: August 16, 2013

    Hi,

    Kindly ask re-access to download the updated hotel booking theme via support@sktthemes.com

    Regards,
    Chris

    #168389
    Angela Scott
    Participant
    • Topics: 2
    • Replies: 7
    • Total: 9
    Member since: September 6, 2019

    So I’ve paid for another year to access all themes and plugins, are you saying I need to request access to the ones that have since been updated? I thought the downloads I have access to would have been updated already? I just don’t understand why none of the themes I download display correctly, not just the hotel booking one. I may just ask for a refund instead, as I can’t use the themes as they are.

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