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  • #130856
    colleen.k.burns
    Participant
    • Topics: 5
    • Replies: 26
    • Total: 31
    Member since: August 25, 2019

    Hello,

    I am currently experiencing some issues with the theme I purchased several weeks ago. My featured photos from my posts are not showing up, my top bar on my website is not showing my widgets I created for this area, I don’t know my background header size as it is not mentioned in the page section area in the customization section, and every time I schedule my posts, I get the message attached below, yet the post saves and gets scheduled, but the next day when it posts at the scheduled time, my featured photo does not show up in the header area when clicking on the actual blog post.

    How do I fix these issues?

    My website is …. https://colleensmartialartcorner.com/

    Please let me know when someone gets chance. I will greatly appreciate it very much!

    Colleen Burns

    #130880
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25267
    • Total: 25267
    Member since: August 16, 2013

    Hi,

    Can you send us the screenshot of your issues? Upload your screenshot on http://imgur.com/ and paste the share url here.

    Regards,
    Dave

    #133235
    colleen.k.burns
    Participant
    • Topics: 5
    • Replies: 26
    • Total: 31
    Member since: August 25, 2019

    Hello,

    Sorry for the delayed reply. Below are links to my home front page where it shows the empty side spaces, the blog page where I do not know the banner size, so my banner is not fitting properly, and the links to the imgur screenshots regarding the consistent post issues in my dashboard.

    https://colleensmartialartcorner.com/ (Home front page with empty sides)

    https://colleensmartialartcorner.com/2019/10/03/self-esteem-is-priceless/ (the banner is not the right size, and my handmade image within this post does not show up as my featured image in the post) & https://colleensmartialartcorner.com/blog-roll/ (the photo does not capture the one I have originally made myself)

    https://imgur.com/a/92c8QyU (Screenshots in my dashboard with consistent error messages in regards to my posts since I have bought this Theme, which I find rather annoying and would like to get fixed soon. The third screenshot is the photo of a post on my timeline that does not capture the handmade photo within the actual post – see above for the link to that particular post.)

    Please let me know how to fix these issues. I will greatly appreciate it very much!

    Colleen Burns

    #133240
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25267
    • Total: 25267
    Member since: August 16, 2013

    Hi,

    Kindly go to Appearance >> Customize >> Basic >> Scroll down to find Custom CSS and paste there:

    .page_head, .post_head { height:340px;}

    Regards,
    Dave

    #133266
    colleen.k.burns
    Participant
    • Topics: 5
    • Replies: 26
    • Total: 31
    Member since: August 25, 2019

    Greetings Dave,

    Do I take out the other CSS codes that are in the Custom CSS box?

    Colleen

    #133286
    colleen.k.burns
    Participant
    • Topics: 5
    • Replies: 26
    • Total: 31
    Member since: August 25, 2019

    That does not help all the other issues I am having. What do I do to fix my other theme issues?

    #133353
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25267
    • Total: 25267
    Member since: August 16, 2013

    Hi,

    Kindly use this plugin:

    Classic Editor

    Regards,
    Dave

    #133367
    colleen.k.burns
    Participant
    • Topics: 5
    • Replies: 26
    • Total: 31
    Member since: August 25, 2019

    I get this message when I installed this plugin… “Unpacking the package…

    Installing the plugin…

    Destination folder already exists. /home1/collefl3/public_html/wp-content/plugins/classic-editor/

    Plugin installation failed.

    Return to Plugin Installer.”

    So what do I do now?

    Colleen

    #133372
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25267
    • Total: 25267
    Member since: August 16, 2013

    Hi,

    Kindly send us your URL of the site and WordPress admin details (Username & Password) via email: support@sktthemes.com Please mention this forum URL while replying so that we understand what needs to be done.

    We’ll check and revert back to you.

    Regards,
    Dave

    #133416
    colleen.k.burns
    Participant
    • Topics: 5
    • Replies: 26
    • Total: 31
    Member since: August 25, 2019

    Hello,

    I have emailed support with the requested information. Please let me know when you have finished completing the issues and errors I am experiencing with this theme. I will greatly appreciate it very much!

    Colleen

    #133464
    colleen.k.burns
    Participant
    • Topics: 5
    • Replies: 26
    • Total: 31
    Member since: August 25, 2019

    What is the status of my website?

    #133502
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25267
    • Total: 25267
    Member since: August 16, 2013

    Hi,

    Issue resolved. Kindly check and confirm.

    Regards,
    Dave

    #133517
    colleen.k.burns
    Participant
    • Topics: 5
    • Replies: 26
    • Total: 31
    Member since: August 25, 2019

    Greetings Dave,

    Yes, it all finally works correctly. Thank you very much for all your help. I appreciate you! 🙂

    Colleen Burns

    #133518
    colleen.k.burns
    Participant
    • Topics: 5
    • Replies: 26
    • Total: 31
    Member since: August 25, 2019

    But, question… How do I get the page numbers below my posts to go back to the way they were and not all show up under the post like they are now?

    #133525
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25267
    • Total: 25267
    Member since: August 16, 2013

    Hi,

    Please can you send us the screenshot of your issues?

    Regards,
    Dave

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