Teethy Pro logo tab missing

Home Forums Teethy theme support Teethy Pro logo tab missing

Viewing 15 posts - 1 through 15 (of 17 total)
  • Author
    Posts
  • #184924
    NigelNigel
    Participant
    • Topics: 131
    • Replies: 243
    • Total: 374
    Member since: March 17, 2016

    Hi

    just installed Teethy Pro, in the App/Customize/Header/Site logo section, the logo tab is missing? see:
    https://www.galinaslepneva.co.uk/wp-content/uploads/2021/10/Capture.jpg

    I’ve just used the same theme on another site, looks like this normally
    https://www.galinaslepneva.co.uk/wp-content/uploads/2021/10/Capture2.jpg

    please advise

    thanks

    #184926
    Forum ModeratorForum Moderator
    Participant
    • Topics: 0
    • Replies: 27789
    • Total: 27789
    Member since: August 16, 2013

    Hi,

    I think this is happening due to plugin conflicting.

    Kindly check for conflicting plugins disable all of the plugins and see if it works.

    If its working fine then some plugin is conflicting. Activate them one by one to find out which one is causing problems.

    Regards,
    Chris

    #184928
    NigelNigel
    Participant
    • Topics: 131
    • Replies: 243
    • Total: 374
    Member since: March 17, 2016

    Hi and thanks for the quick response, I’ve turned all plug-ins off and still have the missing tab. I use the same plug-ins on my sites, most recently for https://dealfdmqnw.stormpr.uk/ using teethy pro as well – no issues on this site. do you want me to email support@ with the login details?

    #184931
    Forum ModeratorForum Moderator
    Participant
    • Topics: 0
    • Replies: 27789
    • Total: 27789
    Member since: August 16, 2013

    Hi,

    Okay, Kindly send us your URL of the site and WordPress admin details (Username & Password) via email:support@sktthemes.com Please mention this forum URL while replying so that we understand what needs to be done.

    We’ll check and revert back to you.

    Regards,
    Chris

    #184936
    NigelNigel
    Participant
    • Topics: 131
    • Replies: 243
    • Total: 374
    Member since: March 17, 2016

    sent

    #184939
    Forum ModeratorForum Moderator
    Participant
    • Topics: 0
    • Replies: 27789
    • Total: 27789
    Member since: August 16, 2013

    Hi,

    This is done. Kindly check and confirm.

    Regards,
    Chris

    #184945
    NigelNigel
    Participant
    • Topics: 131
    • Replies: 243
    • Total: 374
    Member since: March 17, 2016

    Hi Chris, checked but still missing the logo tab?

    #184987
    Forum ModeratorForum Moderator
    Participant
    • Topics: 0
    • Replies: 27789
    • Total: 27789
    Member since: August 16, 2013

    Hi,

    We checked, this is working fine.

    See screenshot:
    https://ibb.co/bXWrw4n

    Kindly delete cache and do a forced refresh.

    To do a forced refresh kindly follow below instructions:

    Windows/Linux:
    1. Hold down Ctrl and click the Reload button.
    2. Or, Hold down Ctrl and press F5.

    Mac:
    1. Hold Shift and click the Reload button.
    2. Or, hold down Cmd and Shift key and then press R.

    Regards,
    Chris

    #184988
    NigelNigel
    Participant
    • Topics: 131
    • Replies: 243
    • Total: 374
    Member since: March 17, 2016

    thanks, sorry I’ve just reloaded the theme and it works OK now, looks like the install partly failed, thanks for your help

    #184990
    Forum ModeratorForum Moderator
    Participant
    • Topics: 0
    • Replies: 27789
    • Total: 27789
    Member since: August 16, 2013

    Hi Nigel,

    If you found our service good kindly review us here: https://www.sitejabber.com/reviews/sktthemes.org

    Regards,
    Chris

    #184991
    NigelNigel
    Participant
    • Topics: 131
    • Replies: 243
    • Total: 374
    Member since: March 17, 2016

    well, that’s strange. I reloaded the theme, image tab was there, added the logo/resized, now the tab has disappeared. can you take another look please asap?

    #184992
    NigelNigel
    Participant
    • Topics: 131
    • Replies: 243
    • Total: 374
    Member since: March 17, 2016
    #184993
    Forum ModeratorForum Moderator
    Participant
    • Topics: 0
    • Replies: 27789
    • Total: 27789
    Member since: August 16, 2013

    Hi,

    Check it now.

    Regards,
    Chris

    #184994
    NigelNigel
    Participant
    • Topics: 131
    • Replies: 243
    • Total: 374
    Member since: March 17, 2016

    yep, that worked. changed the logo to a larger version. published, refreshed and the tab has gone again!

    #185000
    Forum ModeratorForum Moderator
    Participant
    • Topics: 0
    • Replies: 27789
    • Total: 27789
    Member since: August 16, 2013

    Hi,

    Kindly check it again.

    Regards,
    Chris

Viewing 15 posts - 1 through 15 (of 17 total)
  • You must be logged in to reply to this topic.