Tagged: logo tab missing
October 12, 2021 at 4:33 pm #184924
just installed Teethy Pro, in the App/Customize/Header/Site logo section, the logo tab is missing? see:
I’ve just used the same theme on another site, looks like this normally
thanksOctober 12, 2021 at 4:59 pm #184926
I think this is happening due to plugin conflicting.
Kindly check for conflicting plugins disable all of the plugins and see if it works.
If its working fine then some plugin is conflicting. Activate them one by one to find out which one is causing problems.
ChrisOctober 12, 2021 at 5:11 pm #184928
Hi and thanks for the quick response, I’ve turned all plug-ins off and still have the missing tab. I use the same plug-ins on my sites, most recently for https://dealfdmqnw.stormpr.uk/ using teethy pro as well – no issues on this site. do you want me to email support@ with the login details?October 12, 2021 at 5:28 pm #184931
Okay, Kindly send us your URL of the site and WordPress admin details (Username & Password) via email:email@example.com Please mention this forum URL while replying so that we understand what needs to be done.
We’ll check and revert back to you.
ChrisOctober 12, 2021 at 5:45 pm #184936
sentOctober 12, 2021 at 6:34 pm #184939
This is done. Kindly check and confirm.
ChrisOctober 12, 2021 at 10:26 pm #184945
Hi Chris, checked but still missing the logo tab?October 13, 2021 at 3:52 pm #184987
We checked, this is working fine.
Kindly delete cache and do a forced refresh.
To do a forced refresh kindly follow below instructions:
1. Hold down Ctrl and click the Reload button.
2. Or, Hold down Ctrl and press F5.
1. Hold Shift and click the Reload button.
2. Or, hold down Cmd and Shift key and then press R.
ChrisOctober 13, 2021 at 4:00 pm #184988
thanks, sorry I’ve just reloaded the theme and it works OK now, looks like the install partly failed, thanks for your helpOctober 13, 2021 at 4:04 pm #184990
If you found our service good kindly review us here: https://www.sitejabber.com/reviews/sktthemes.org
ChrisOctober 13, 2021 at 4:13 pm #184991
well, that’s strange. I reloaded the theme, image tab was there, added the logo/resized, now the tab has disappeared. can you take another look please asap?October 13, 2021 at 4:15 pm #184992
see latest screen capture: http://www.galinaslepneva.co.uk/wp-content/uploads/2021/10/Capture3.jpgOctober 13, 2021 at 4:35 pm #184993
Check it now.
ChrisOctober 13, 2021 at 4:45 pm #184994
yep, that worked. changed the logo to a larger version. published, refreshed and the tab has gone again!October 13, 2021 at 6:35 pm #185000
Kindly check it again.
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