Strong Pro – Customise Problems

[Rebecca]

I am having problems with customise section, it doesn’t look right when I click through and then when I try to edit something, its all blank. Please help!

[Sonal S Sinha]

Hi Rebecca,

Customizer Themes have been updated since WordPress 4.7 due to some CSS conflicts.

Kindly re-download the theme, activate some other theme, delete the old theme and upload and activate new theme.

Deletion of theme does not delete theme options or its settings. Uploading and activating the new theme will solve these problems.

Let us know for any further issues.

Regards,
Brad

[Rebecca]

Hi Brad,

Thanks for getting back to me. I have done what you have said, but it hasn’t made any difference.

Can you please advise?

Thanks

Rebecca

[Sonal S Sinha]

Hi Rebecca,

Kindly send us your URL of the site and WordPress admin details via sktthemes.net/contact

Please mention this forum URL while replying so that we understand what needs to be done.

Regards,
Brad

[Sonal S Sinha]

Hi Rebecca,

Customizer is working fine on your site. Kindly clear the cache of your browser or check in incognito window.

Regards,
Brad

[Rebecca]

Hi Brad,

It’s working now, thanks for your help.

Thanks

Rebecca

[Sonal S Sinha]

🙂

[Author]

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