strong kinda urgent

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  • #36021
    peter jansen
    Member
    • Topics: 1
    • Replies: 2
    • Total: 3
    Member since: May 22, 2016

    installed the theme on a staging server and got it to work.
    Now (it is weekend here, so slow web-shop) I tried to install the theme in our working store and it does not work.
    Even after shutting off ALL the plugins in the working WooCommerce site, still no working strong theme. We always used your construction Lite theme, that works. Switching from Strong to Construction light works also.

    We thought that maybe the zip file for the theme might be corrupt and so we wanted to redownload the file. Your site says we can not download the file anymore. This is really silly, we purchased the them the 25th of last month. Order #17238
    Give us acces to the file again and maybe share some hints why the theme does not work.

    #36084
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 23388
    • Total: 23388
    Member since: August 16, 2013

    Hi Peter,

    Given you re-access to the theme. Kindly re-download the theme, activate some other theme, delete the old theme and upload and activate new theme.

    Regards,
    Brad

    #36109
    peter jansen
    Member
    • Topics: 1
    • Replies: 2
    • Total: 3
    Member since: May 22, 2016

    Did what you said, didn’t work. Same result as before, so it is not a corrupt zipfile after all.
    How can we get this working?
    All other themes work, Storefront, construction light. The only theme giving trouble is your Strong theme.

    #36135
    SKT Themes
    Keymaster
    • Topics: 8
    • Replies: 6705
    • Total: 6713
    Member since: June 12, 2013

    Send us WordPress admin details and URL of the site via sktthemes.net/contact

    Regards,
    Shri

    #36149
    peter jansen
    Member
    • Topics: 1
    • Replies: 2
    • Total: 3
    Member since: May 22, 2016

    This is a live site with real data, will you sign a non disclosure paper?

    #36233
    SKT Themes
    Keymaster
    • Topics: 8
    • Replies: 6705
    • Total: 6713
    Member since: June 12, 2013

    Replied via email.

    Regards,
    Shri

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