Slider cut off

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  • #131762
    kreedorganics
    Participant
    • Topics: 4
    • Replies: 5
    • Total: 9
    Member since: December 6, 2018

    The slider on the homepage is cut off on mobile/tablet on my website: kreedbotanicals.com. Both the text and photo are cut off. My theme is naturalherbs.

    #131816
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 23366
    • Total: 23366
    Member since: August 16, 2013

    Hi,

    Kindly send us your URL of the site and WordPress admin details (Username & Password) via email: @sktthemes.com">support@sktthemes.com Please mention this forum URL while replying so that we understand what needs to be done.

    We’ll check and revert back to you.

    Regards,
    Chris

    #132640
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 23366
    • Total: 23366
    Member since: August 16, 2013

    Hi,

    This is done. kindly check and confirm

    Regards,
    Chris

    #133948
    kreedorganics
    Participant
    • Topics: 4
    • Replies: 5
    • Total: 9
    Member since: December 6, 2018

    Hi there is still a problem with the homepage slider, it is still cut off on the mobile view of my website. If you could kindly fix this please, thanks. I have sent another email with wordpress admin details.

    #134006
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 23366
    • Total: 23366
    Member since: August 16, 2013

    Hi,

    Can you send us the screenshot of your issues? Upload your screenshot on http://imgur.com/ and paste the share url here.

    Regards,
    Chris

    #134176
    kreedorganics
    Participant
    • Topics: 4
    • Replies: 5
    • Total: 9
    Member since: December 6, 2018

    Sure here is the URL: https://imgur.com/EiO5KS3

    The title of the slider is cut off and the slider button is also not showing.

    #134212
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 23366
    • Total: 23366
    Member since: August 16, 2013

    Hi,

    Issue resolved. Kindly check and confirm

    Regards,
    Chris

    #135596
    kreedorganics
    Participant
    • Topics: 4
    • Replies: 5
    • Total: 9
    Member since: December 6, 2018

    Hi, I checked and the problem has not resolved. When I open my website on mobile, the slider does not load and it doesn’t show at all.

    #139346
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 23366
    • Total: 23366
    Member since: August 16, 2013

    Hi,

    This is done.

    Regards,
    Chris

    #139485
    kreedorganics
    Participant
    • Topics: 4
    • Replies: 5
    • Total: 9
    Member since: December 6, 2018

    Hi, sorry but the problem is still not resolved. The slider is still not loading and doesn’t show at all.

    Here is a screenshot of the problem: https://imgur.com/CURnWjB
    This is really becoming a problem for my business so if you can help me as soon as possible that would be great. Thank you.

    #139498
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 23366
    • Total: 23366
    Member since: August 16, 2013

    Hi,

    Issue have been resolved. Kindly check and confirm.

    Kindly delete cache and do a forced refresh.

    To do a forced refresh kindly follow below instructions:

    Windows/Linux:
    1. Hold down Ctrl and click the Reload button.
    2. Or, Hold down Ctrl and press F5.

    Mac:
    1. Hold Shift and click the Reload button.
    2. Or, hold down Cmd and Shift key and then press R.

    Regards,
    Chris

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