SKT Strong Pro 2 – Saving & YouTube

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  • #46450
    Jeremy
    Member
    • Topics: 7
    • Replies: 25
    • Total: 32
    Member since: September 10, 2016

    Hey,

    So saving data is becoming a real issue. Like really bad things are happening. I am updating elements within the theme. And they are completely ignored. To a point it doesn’t matter you enter into it. It sometimes works and sometimes doesn’t.

    For example: Trying to save a YouTube clip within one of the Home Sections shows it working correctly, then when you save it it deletes the embeding.

    This also occurs for text based items as well!

    What’s going on?

    Jeremy

    #46458
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25474
    • Total: 25474
    Member since: August 16, 2013

    Hi Jeremy,

    Its a customizer issue actually but let me help you with this. Whenever you post it in the textual mode go to the visual mode and then save and close and on top click on save and publish to represent the final change.

    This should work in most cases.

    Regards,
    Brad

    #46471
    Jeremy
    Member
    • Topics: 7
    • Replies: 25
    • Total: 32
    Member since: September 10, 2016

    Hi Brad,

    Yup, I have tried that, it produces the same results. I have literally typed out the content by hand rather then copy and paste, same result. Needless to see I’m not even sure how to proceed.

    Any other ideas?

    Jeremy

    #46679
    Jeremy
    Member
    • Topics: 7
    • Replies: 25
    • Total: 32
    Member since: September 10, 2016

    Any update to this? Really need an answer asap.

    Jeremy

    #46701
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25474
    • Total: 25474
    Member since: August 16, 2013

    Hi Jeremy,

    Kindly send us your URL of the site and WordPress admin details via sktthemes.net/contact

    Please mention this forum URL while replying so that we understand what needs to be done.

    Regards,
    Brad

    #46754
    Jeremy
    Member
    • Topics: 7
    • Replies: 25
    • Total: 32
    Member since: September 10, 2016

    Hi Brad,

    As per your request I have sent through the details. Please let me know if there is any thing further you require.

    Jeremy

    #46878
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25474
    • Total: 25474
    Member since: August 16, 2013

    Hi Jeremy,

    This issue was resolved from our end. Kindly check and confirm.

    Regards,
    Brad

    #46945
    Jeremy
    Member
    • Topics: 7
    • Replies: 25
    • Total: 32
    Member since: September 10, 2016

    Hi Brad,

    Unfortunately, this is still not working correctly. I have tried embedding the youtube clip via code i.e. an iFrame. I have also tried embedding it via the FCK editor. Both produce the same result which is, it shows the preview in the SKTTheme and you can clearly see the youtube video however, when you publish it, it fails to show on browser.

    I have flushed cached and tried new browsers. Both resulting in the same issue.

    Let me know if you require any further information.

    Jeremy

    #46953
    Jeremy
    Member
    • Topics: 7
    • Replies: 25
    • Total: 32
    Member since: September 10, 2016

    Also,

    I’m doing this under Home Section 3, not that should make a difference as I’m making the assumption that the code is dynamically generated.

    Jeremy

    #47009
    Jeremy
    Member
    • Topics: 7
    • Replies: 25
    • Total: 32
    Member since: September 10, 2016

    Hi Guys,

    I have done a little investigation, I’m unsure how your theme pulls it together but I think it may be stripping the URL in some manner resulting in it not working from the FCK editor.

    Clearly an issue of some form.

    Jeremy

    #47035
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25474
    • Total: 25474
    Member since: August 16, 2013

    Hi Jeremy,

    For the youtube videos you can use this plugin: https://wordpress.org/plugins/iframe/

    You have to use its shortcode [iframe src="http://www.youtube.com/embed/4qsGTXLnmKs" width="100%" height="500"] in the sections or in the pages.

    I have installed this plugin in your site and added a video in homepage section.

    Let me know if its work for you.

    Regards,
    Brad

    #47082
    Jeremy
    Member
    • Topics: 7
    • Replies: 25
    • Total: 32
    Member since: September 10, 2016

    Hi Brad,

    Excellent. Okay so basically don’t use the built in FCK editor for embedding of any kind. Use the iFrame instead.

    I can confirm that works. On to the next issue. Almost done!

    Thanks Brad.

    Jeremy

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