September 14, 2016 at 8:03 am #46450
So saving data is becoming a real issue. Like really bad things are happening. I am updating elements within the theme. And they are completely ignored. To a point it doesn’t matter you enter into it. It sometimes works and sometimes doesn’t.
For example: Trying to save a YouTube clip within one of the Home Sections shows it working correctly, then when you save it it deletes the embeding.
This also occurs for text based items as well!
What’s going on?
JeremySeptember 14, 2016 at 10:05 am #46458
Its a customizer issue actually but let me help you with this. Whenever you post it in the textual mode go to the visual mode and then save and close and on top click on save and publish to represent the final change.
This should work in most cases.
BradSeptember 14, 2016 at 10:42 am #46471
Yup, I have tried that, it produces the same results. I have literally typed out the content by hand rather then copy and paste, same result. Needless to see I’m not even sure how to proceed.
Any other ideas?
JeremySeptember 16, 2016 at 6:24 am #46679
Any update to this? Really need an answer asap.
JeremySeptember 16, 2016 at 1:14 pm #46701
Kindly send us your URL of the site and WordPress admin details via sktthemes.net/contact
Please mention this forum URL while replying so that we understand what needs to be done.
BradSeptember 17, 2016 at 12:30 am #46754
As per your request I have sent through the details. Please let me know if there is any thing further you require.
JeremySeptember 19, 2016 at 10:44 am #46878
This issue was resolved from our end. Kindly check and confirm.
BradSeptember 19, 2016 at 7:55 pm #46945
Unfortunately, this is still not working correctly. I have tried embedding the youtube clip via code i.e. an iFrame. I have also tried embedding it via the FCK editor. Both produce the same result which is, it shows the preview in the SKTTheme and you can clearly see the youtube video however, when you publish it, it fails to show on browser.
I have flushed cached and tried new browsers. Both resulting in the same issue.
Let me know if you require any further information.
JeremySeptember 19, 2016 at 10:09 pm #46953
I’m doing this under Home Section 3, not that should make a difference as I’m making the assumption that the code is dynamically generated.
JeremySeptember 20, 2016 at 8:30 am #47009
I have done a little investigation, I’m unsure how your theme pulls it together but I think it may be stripping the URL in some manner resulting in it not working from the FCK editor.
Clearly an issue of some form.
JeremySeptember 20, 2016 at 10:53 am #47035
For the youtube videos you can use this plugin: https://wordpress.org/plugins/iframe/
You have to use its shortcode
[iframe src="http://www.youtube.com/embed/4qsGTXLnmKs" width="100%" height="500"]in the sections or in the pages.
I have installed this plugin in your site and added a video in homepage section.
Let me know if its work for you.
BradSeptember 20, 2016 at 8:16 pm #47082
Excellent. Okay so basically don’t use the built in FCK editor for embedding of any kind. Use the iFrame instead.
I can confirm that works. On to the next issue. Almost done!
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