SKT Page Builder, can't save page

[marcel.wezenberg]

Hello,

I’m using the Sportsman Pro Theme. When I edit one of my pages with SKT Page Builder, for some reason I can’t save it anymore. The Save button keeps spinning.
All my pages are created with the SKT Page Builder. So I’m really stuck now.

Hopefully you can help me solving this.
If you need admin login, please let me know how to safely send it.

Thanks.

Kind regards,
Marcel Wezenberg

url: https://www.ijgv.nl/test2

[Sonl Sinha]

Hi,

Kindly check for conflicting plugins disable all of the plugins and see if it works.

If its working fine then some plugin is conflicting. Activate them one by one to find out which one is causing problems.

Regards,
Brad

[marcel.wezenberg]

Hello Brad,

Thanks for your quick response.

I just disabled all plugins, except the SKT Page Builder.
That didn’t help. Still a modification is not saved.

Kind regards,
Marcel

[Sonl Sinha]

Hi,

Kindly send us your URL of the site and WordPress admin details (Username & Password) via email: [email protected] Please mention this forum URL while replying so that we understand what needs to be done.

We’ll check and revert back to you.

Regards,
Brad

[Sonl Sinha]

Hi,

Issue resolved.

Issue was coming up in your config file and WP-Optimize.
Clean, Compress, Cache ( this plugin create issue used some other cache plugin )

For Testing Purpose Here We Add Blocks : https://www.ijgv.nl/test2/new-testing

Regards,
Brad

[marcel.wezenberg]

Hello Brad,

I tried to edit an existing page, eg. Badminton page.
I want to remove the background image from the elements, so that it becomes white again.

Removed it from the top level section. Save, still spinning!

Kind regards,
Marcel

[Sonl Sinha]

Hi,

Kindly delete cache and cookies do a forced refresh.

To do a forced refresh kindly follow below instructions:

Windows/Linux:
1. Hold down Ctrl and click the Reload button.
2. Or, Hold down Ctrl and press F5.

Mac:
1. Hold Shift and click the Reload button.
2. Or, hold down Cmd and Shift key and then press R.

Regards,
Brad

[marcel.wezenberg]

Hello Brad,

I tried several browsers, cleaned the Cache, even went to a clean Virtual Machine, but still I can’t save a page edited by the Page Builder.

Can you please check again what goes wrong here.

Kind regards,
Marcel

[marcel.wezenberg]

Hello Brad,

For a short period of time it did work. I could make changes to our page jazzdans and save them.
Later I tried other pages, again spinning save button and no save. Also the jazzdans page could not be changed anymore.

I did saw parser error in the chrome browser. Not sure if this has something to do with it.
I’m puzzeled on this, hopefully you can help me to resolve this.

Kind regards,
Marcel

[marcel.wezenberg]

Hello Brad,

Meanwhile I narrowed the save problem down to one page, the jazzdans page. First I removed a big picture from one of the columns. That didn’t help. Then I removed a hyperlink to Instagram. After that it worked again! I don’t know why, but once I put it in again, it fails to save.

For the moment I believe I’m fine again.

Thanks for your help.

Kind regards,
Marcel

[Sonl Sinha]

Hi,

We checked, this is working fine.

Can you send us the screenshot of frontend and backend issues? Upload your screenshot on http://imgur.com/ and paste the share url here.

Regards,
Brad

[marcel.wezenberg]

Hello Brad,

url: www.ijgv.nl
page: jazzdans

I tried to add a link to instagram.
https://imgur.com/tI7PKJ9

Next I try to save the page, the save button keeps spinning and I see a parse error in the console.
https://imgur.com/5ymfasB

Kind regards,
Marcel

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