SKT handy Man pro issues with sktbuilder-wordpress-driver.js:140 parsererror

[Avelino Linares]

Hello we are experiencing issues on Mobile and desktop devices.

The animation on site are not working, on google chrome console we are seeing the following errors:

jquery-migrate.min.js?ver=1.4.1:2 JQMIGRATE: Migrate is installed, version 1.4.1
sktbuilder-wordpress-driver.js:140 parsererror
error @ sktbuilder-wordpress-driver.js:140
i @ jquery.js?ver=1.12.4-wp:2
fireWith @ jquery.js?ver=1.12.4-wp:2
x @ jquery.js?ver=1.12.4-wp:4
c @ jquery.js?ver=1.12.4-wp:4
XMLHttpRequest.send (async)
send @ jquery.js?ver=1.12.4-wp:4
ajax @ jquery.js?ver=1.12.4-wp:4
SktbuilderWordpressDriver.loadLibrariesData @ sktbuilder-wordpress-driver.js:118
SktbuilderStarter.script.onload @ sktbuilder-frontend-starter.js:30
load (async)
SktbuilderStarter @ sktbuilder-frontend-starter.js:29
(anonymous) @ (index):1689
jquery.js?ver=1.12.4-wp:3 [Intervention] Images loaded lazily and replaced with placeholders. Load events are deferred. See https://crbug.com/954323
Consider disabling Chrome Data Saver while debugging. For more info see: https://support.google.com/chrome/?p=datasaver

You can see an image of the error in the following link: https://drive.google.com/file/d/13oOMkQkLpRAogfENjDaYVUKrltaKQnKi/view?usp=sharing

or you can see the error if you visit our site on a mobie device: https://powerupbuilderscorp.com/

Please let me know if you meed more information to fix the issue.

[Sonl Sinha]

Hi,

Kindly show us your website URL please?

Regards,
Dave

[Avelino Linares]

Our site url is https://powerupbuilderscorp.com

Let me know if you need more information.

[Avelino Linares]

Do you have an update on this issue?

[Sonl Sinha]

Hi,

Kindly send us your URL of the site and WordPress admin details (Username & Password) via email: [email protected] Please mention this forum URL while replying so that we understand what needs to be done.

We’ll check and revert back to you.

Regards,
Dave

[Avelino Linares]

I have sent you required details, please let me know if you need more information.

Best Regards

[Avelino Linares]

We need your urgent assistance with this, our site is not working as expected.

Are you working on this?

[Sonl Sinha]

Hi,

We checked, this is an permission issue. Therefore SKT Builder js isn’t loading.

Also we check your website using VPN. And there isn’t showing any console error.

Have a look at:
https://imgur.com/a/b2gcaax

Regards,
Dave

[Avelino Linares]

Could you give me more technical details, wich file is blocked and what is blocking the file, did you try on mobile devices? because a i see your screeshot is a desktop chrome emulating a mobile device.

Let me know your comments.

[Avelino Linares]

Hello i have not found any evidence of a blocked file, i tested our site using crossbrowsertesting.com, to test on an android device and site didn’t work, i just seeing javascript errors please check the following video to see that site animations are not working:

https://drive.google.com/file/d/13FcSaW4Gwxz24zMRNhQ_SKgLOCVslGDB/view?usp=sharing

Additionaly i have tested network blocks and i can’t find any error, just javascript errors as you can see on the following files:

Javascript console:
https://drive.google.com/file/d/1GHVO-SVJxaS7_Y-QV–NMMDHZK1sX0We/view?usp=sharing

Network traffic
https://drive.google.com/file/d/1HptpM2Pxl8PJ4tZhpkvHY6kTohPn5ei2/view?usp=sharing

PCAP
https://drive.google.com/file/d/1mNu-qivd50LfbBng4SjMpsLs-izvUKJg/view?usp=sharing

We need your urgent assistance on this, if you find a block please tell us wich file is blocked, and how can we unblock it.

[Sonl Sinha]

Hi,

Kindly download and watch this video please.
http://s000.tinyupload.com/download.php?file_id=04168252717733429942&t=0416825271773342994213832

Regards,
Dave

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