SKT handy Man pro issues with sktbuilder-wordpress-driver.js:140 parsererror

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  • #133577
    Avelino Linares
    Participant
    • Topics: 2
    • Replies: 8
    • Total: 10
    Member since: May 19, 2019

    Hello we are experiencing issues on Mobile and desktop devices.

    The animation on site are not working, on google chrome console we are seeing the following errors:

    jquery-migrate.min.js?ver=1.4.1:2 JQMIGRATE: Migrate is installed, version 1.4.1
    sktbuilder-wordpress-driver.js:140 parsererror
    error @ sktbuilder-wordpress-driver.js:140
    i @ jquery.js?ver=1.12.4-wp:2
    fireWith @ jquery.js?ver=1.12.4-wp:2
    x @ jquery.js?ver=1.12.4-wp:4
    c @ jquery.js?ver=1.12.4-wp:4
    XMLHttpRequest.send (async)
    send @ jquery.js?ver=1.12.4-wp:4
    ajax @ jquery.js?ver=1.12.4-wp:4
    SktbuilderWordpressDriver.loadLibrariesData @ sktbuilder-wordpress-driver.js:118
    SktbuilderStarter.script.onload @ sktbuilder-frontend-starter.js:30
    load (async)
    SktbuilderStarter @ sktbuilder-frontend-starter.js:29
    (anonymous) @ (index):1689
    jquery.js?ver=1.12.4-wp:3 [Intervention] Images loaded lazily and replaced with placeholders. Load events are deferred. See https://crbug.com/954323
    Consider disabling Chrome Data Saver while debugging. For more info see: https://support.google.com/chrome/?p=datasaver

    You can see an image of the error in the following link: https://drive.google.com/file/d/13oOMkQkLpRAogfENjDaYVUKrltaKQnKi/view?usp=sharing

    or you can see the error if you visit our site on a mobie device: https://powerupbuilderscorp.com/

    Please let me know if you meed more information to fix the issue.

    #133583
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25267
    • Total: 25267
    Member since: August 16, 2013

    Hi,

    Kindly show us your website URL please?

    Regards,
    Dave

    #133629
    Avelino Linares
    Participant
    • Topics: 2
    • Replies: 8
    • Total: 10
    Member since: May 19, 2019

    Our site url is https://powerupbuilderscorp.com

    Let me know if you need more information.

    #133663
    Avelino Linares
    Participant
    • Topics: 2
    • Replies: 8
    • Total: 10
    Member since: May 19, 2019

    Do you have an update on this issue?

    #133673
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25267
    • Total: 25267
    Member since: August 16, 2013

    Hi,

    Kindly send us your URL of the site and WordPress admin details (Username & Password) via email: support@sktthemes.com Please mention this forum URL while replying so that we understand what needs to be done.

    We’ll check and revert back to you.

    Regards,
    Dave

    #133727
    Avelino Linares
    Participant
    • Topics: 2
    • Replies: 8
    • Total: 10
    Member since: May 19, 2019

    I have sent you required details, please let me know if you need more information.

    Best Regards

    #133782
    Avelino Linares
    Participant
    • Topics: 2
    • Replies: 8
    • Total: 10
    Member since: May 19, 2019

    We need your urgent assistance with this, our site is not working as expected.

    Are you working on this?

    #133799
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25267
    • Total: 25267
    Member since: August 16, 2013

    Hi,

    We checked, this is an permission issue. Therefore SKT Builder js isn’t loading.

    Also we check your website using VPN. And there isn’t showing any console error.

    Have a look at:

    View post on imgur.com

    Regards,
    Dave

    #133802
    Avelino Linares
    Participant
    • Topics: 2
    • Replies: 8
    • Total: 10
    Member since: May 19, 2019

    Could you give me more technical details, wich file is blocked and what is blocking the file, did you try on mobile devices? because a i see your screeshot is a desktop chrome emulating a mobile device.

    Let me know your comments.

    #133806
    Avelino Linares
    Participant
    • Topics: 2
    • Replies: 8
    • Total: 10
    Member since: May 19, 2019

    Hello i have not found any evidence of a blocked file, i tested our site using crossbrowsertesting.com, to test on an android device and site didn’t work, i just seeing javascript errors please check the following video to see that site animations are not working:

    https://drive.google.com/file/d/13FcSaW4Gwxz24zMRNhQ_SKgLOCVslGDB/view?usp=sharing

    Additionaly i have tested network blocks and i can’t find any error, just javascript errors as you can see on the following files:

    Javascript console:
    https://drive.google.com/file/d/1GHVO-SVJxaS7_Y-QV–NMMDHZK1sX0We/view?usp=sharing

    Network traffic
    https://drive.google.com/file/d/1HptpM2Pxl8PJ4tZhpkvHY6kTohPn5ei2/view?usp=sharing

    PCAP
    https://drive.google.com/file/d/1mNu-qivd50LfbBng4SjMpsLs-izvUKJg/view?usp=sharing

    We need your urgent assistance on this, if you find a block please tell us wich file is blocked, and how can we unblock it.

    #133835
    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 25267
    • Total: 25267
    Member since: August 16, 2013

    Hi,

    Kindly download and watch this video please.
    http://s000.tinyupload.com/download.php?file_id=04168252717733429942&t=0416825271773342994213832

    Regards,
    Dave

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