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I had the SKTTHEMES FULL plan and I downloaded the SKT FITNESS PRO theme.
Looking at the documentation to theme, I noticed that in Appearance> customize was not the same.
I emailed firstname.lastname@example.org and Shri informed me it could be a free version. Only I downloaded it through my user.
My plan has won this week and now I can not download again. Only when I downloaded I was still with the active plan.
As discussed via Skype and given support as well your support and all themes subscription has expired on 11th December 2017.
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