SKT Butcher: Social media link not working

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  • #192359
    Virginia GiovannettiVirginia Giovannetti
    Participant
    • Topics: 1
    • Replies: 4
    • Total: 5
    Member since: March 26, 2022

    Hello, I have the theme SKT Butcher and I have tried to add social media links in the WordPress Dashboard -> Appearance -> Customize -> Footer -> Footer Info Box

    Given that at first these links didn’t work, I have tried to follow some advices that I have found here in the support page and now the shortcode appears like this:

    [social_area] [social icon=”facebook” link=”https://www.facebook.com/profile.php?id=100063653466126″%5D%5Bsocial icon=”instagram” link=”https://www.instagram.com/cantine.zanieri/”%5D [/social_area]

    It is still not working and I can’t seem to link my social accounts from the footer of the website.
    Could you please suggest me how to proceed?

    Thank you!

    #192391
    Forum ModeratorForum Moderator
    Moderator
    • Topics: 0
    • Replies: 28703
    • Total: 28703
    Member since: August 16, 2013

    Hi,

    Kindly use this shortcodes:

    [social_area][social icon="facebook" link="https://www.facebook.com/people/Cantine-Zanieri/100063653466126/"][social icon="instagram" link="https://www.instagram.com/cantine.zanieri/"][/social_area]

    Regards,
    Chris

    #192396
    Virginia GiovannettiVirginia Giovannetti
    Participant
    • Topics: 1
    • Replies: 4
    • Total: 5
    Member since: March 26, 2022

    Hi Chris,

    thank you so much for the suggestion.
    I have just tried, but it doesn’t work even with this shortcode.

    It keeps reloading my website homepage.

    Any other hint to suggest?
    Thank you

    #192424
    Forum ModeratorForum Moderator
    Moderator
    • Topics: 0
    • Replies: 28703
    • Total: 28703
    Member since: August 16, 2013

    Hi,

    Kindly show us your website URL?

    Regards,
    Chris

    #192440
    Virginia GiovannettiVirginia Giovannetti
    Participant
    • Topics: 1
    • Replies: 4
    • Total: 5
    Member since: March 26, 2022

    Hi,

    My website url is:
    https://www.cantinezanieri.com/

    Thank you

    #192466
    Forum ModeratorForum Moderator
    Moderator
    • Topics: 0
    • Replies: 28703
    • Total: 28703
    Member since: August 16, 2013

    Hi,

    Kindly send us your URL of the site and WordPress admin details (Username & Password) via email:[email protected] Please mention this forum URL while replying so that we understand what needs to be done.

    We’ll check and revert back to you.

    Regards,
    Chris

    #192619
    Virginia GiovannettiVirginia Giovannetti
    Participant
    • Topics: 1
    • Replies: 4
    • Total: 5
    Member since: March 26, 2022

    Hi,

    Is there any news?
    I sent you the email with url and WordPress details but I see that there has not been any change and the social media buttons do not work.

    Thank you

    #192636
    Forum ModeratorForum Moderator
    Moderator
    • Topics: 0
    • Replies: 28703
    • Total: 28703
    Member since: August 16, 2013

    Hi,

    This is done. Kindly check and confirm.

    Regards,
    Chris

    #192650
    Virginia GiovannettiVirginia Giovannetti
    Participant
    • Topics: 1
    • Replies: 4
    • Total: 5
    Member since: March 26, 2022

    Hi Chris,

    Thank you so much for your confirmation! Social media links now work perfectly!

    #192653
    Forum ModeratorForum Moderator
    Moderator
    • Topics: 0
    • Replies: 28703
    • Total: 28703
    Member since: August 16, 2013

    Hi,

    If you found our service good kindly review us here: https://www.trustpilot.com/review/sktthemes.org

    Regards,
    Chris

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