SKT builder stuck at 28%

[thelashgallery]

https://www.thelashgallery.com/

Already checked general settings and borth URLs are using https

Looking at the developer tools I get this error
sktbuilder-wordpress-driver.js:100 Error in ‘SktbuilderWordpressDriver.loadPageData’. Returned data from server is fail.
Can I get help with this issue? Thanks

[Sonnal S Sinha]

This was resolved via email. As reported two builders were used to edit the same page and hence the issue.

Regards,
Shri

[thelashgallery]

Thanks for your help Shri!

[Sonnal S Sinha]

You are welcome 🙂

[Shane Kenny]

Can you share the solution. I am all of sudden getting this error on my “home” page as well.

[Sonnal S Sinha]

Hi Shane,

Your 1 year support for theme has expired. To continue receiving theme updates/access and support for another year kindly subscribe for just $18

Pay via PayPal:

https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=E6MFAFM4T6RDL

OR

Pay via Credit Card:

https://sites.fastspring.com/sktthemes/product/singlethemeyearly

Once paid we will again renew your support for 1 year and you will also receive theme updates/access as and when they happen.

Regards,
Brad

[Shane Kenny]

Support has been renewed for another year. How can I fix this issue?

[Sonnal S Sinha]

Hi,

Kindly send us your URL of the site and WordPress admin details (Username & Password) via email:[email protected] Please mention this forum URL while replying so that we understand what needs to be done.

We’ll check and revert back to you.

Regards,
Brad

[Sonnal S Sinha]

Hi Shane,

We checked, you have edited the SKT Builder homepage with Gutenberg editor that’s why it is not opening with SKT Builder, now you have to make a fresh page with SKT Builder and put homepage content there.

Regards,
Brad

[Shane Kenny]

Is there any other option for fixing this? It will take hours and hours in SKT Builder to re-build that page.

[Sonnal S Sinha]

Hi,

Unfortunetaly, this is the only option to fix this issue.

Regards,
Brad

[Shane Kenny]

So how do you know the page was edited with Gutenberg? Can we not edit the code of the page to remove the Gutenberg references? It looks like it still has the SKT blocks in the code on the page.

[Sonnal S Sinha]

Hi Shane,

Issue have been resolved. Kindly check and confirm.

http://placenciabeachclub.com/new-home/

Regards,
Brad

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