SKT builder stuck at 28%

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  • #177032
    thelashgallerythelashgallery
    Participant
    • Topics: 2
    • Replies: 1
    • Total: 3
    Member since: January 11, 2019

    Home

    Already checked general settings and borth URLs are using https

    Looking at the developer tools I get this error
    sktbuilder-wordpress-driver.js:100 Error in ‘SktbuilderWordpressDriver.loadPageData’. Returned data from server is fail.
    Can I get help with this issue? Thanks

    #177076
    Shri SShri S
    Keymaster
    • Topics: 9
    • Replies: 6888
    • Total: 6897
    Member since: June 12, 2013

    This was resolved via email. As reported two builders were used to edit the same page and hence the issue.

    Regards,
    Shri

    #177093
    thelashgallerythelashgallery
    Participant
    • Topics: 2
    • Replies: 1
    • Total: 3
    Member since: January 11, 2019

    Thanks for your help Shri!

    #177133
    Shri SShri S
    Keymaster
    • Topics: 9
    • Replies: 6888
    • Total: 6897
    Member since: June 12, 2013

    You are welcome 🙂

    #180412
    Shane KennyShane Kenny
    Participant
    • Topics: 0
    • Replies: 4
    • Total: 4
    Member since: August 7, 2019

    Can you share the solution. I am all of sudden getting this error on my “home” page as well.

    #180445
    Forum ModeratorForum Moderator
    Participant
    • Topics: 0
    • Replies: 27455
    • Total: 27455
    Member since: August 16, 2013

    Hi Shane,

    Your 1 year support for theme has expired. To continue receiving theme updates/access and support for another year kindly subscribe for just $18

    Pay via PayPal:

    https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=E6MFAFM4T6RDL

    OR

    Pay via Credit Card:

    https://sites.fastspring.com/sktthemes/product/singlethemeyearly

    Once paid we will again renew your support for 1 year and you will also receive theme updates/access as and when they happen.

    Regards,
    Brad

    #180476
    Shane KennyShane Kenny
    Participant
    • Topics: 0
    • Replies: 4
    • Total: 4
    Member since: August 7, 2019

    Support has been renewed for another year. How can I fix this issue?

    #180479
    Forum ModeratorForum Moderator
    Participant
    • Topics: 0
    • Replies: 27455
    • Total: 27455
    Member since: August 16, 2013

    Hi,

    Kindly send us your URL of the site and WordPress admin details (Username & Password) via email:support@sktthemes.com Please mention this forum URL while replying so that we understand what needs to be done.

    We’ll check and revert back to you.

    Regards,
    Brad

    #180484
    Forum ModeratorForum Moderator
    Participant
    • Topics: 0
    • Replies: 27455
    • Total: 27455
    Member since: August 16, 2013

    Hi Shane,

    We checked, you have edited the SKT Builder homepage with Gutenberg editor that’s why it is not opening with SKT Builder, now you have to make a fresh page with SKT Builder and put homepage content there.

    Regards,
    Brad

    #180486
    Shane KennyShane Kenny
    Participant
    • Topics: 0
    • Replies: 4
    • Total: 4
    Member since: August 7, 2019

    Is there any other option for fixing this? It will take hours and hours in SKT Builder to re-build that page.

    #180487
    Forum ModeratorForum Moderator
    Participant
    • Topics: 0
    • Replies: 27455
    • Total: 27455
    Member since: August 16, 2013

    Hi,

    Unfortunetaly, this is the only option to fix this issue.

    Regards,
    Brad

    #180488
    Shane KennyShane Kenny
    Participant
    • Topics: 0
    • Replies: 4
    • Total: 4
    Member since: August 7, 2019

    So how do you know the page was edited with Gutenberg? Can we not edit the code of the page to remove the Gutenberg references? It looks like it still has the SKT blocks in the code on the page.

    #180541
    Forum ModeratorForum Moderator
    Participant
    • Topics: 0
    • Replies: 27455
    • Total: 27455
    Member since: August 16, 2013

    Hi Shane,

    Issue have been resolved. Kindly check and confirm.

    http://placenciabeachclub.com/new-home/

    Regards,
    Brad

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