February 20, 2021 at 6:50 am #174942
I am using SKT theme IT Solution PRO that I purchased and I have issues on numerous occasions, my website is continuously down with this message “Error establishing a database connection” I have contacted my host to fix it and this has happened more than 8 times, they did a scan and informed me that SKT-builder is malicious and is causing this issue. What should I do now cause this is affecting my business, I can’t have a website down ALL THE TIME! DO you guys have a solution? Do you ever release updates, what should I do????
Kindly advise urgently!February 22, 2021 at 11:57 am #174990
Unfortunately, this isn’t our theme issue.
It is a database connection error, kindly check your database connection.
DaveFebruary 23, 2021 at 7:32 am #175058
The website scan points SKT builder as malicious, is it possible to remove the plugin ? Will the site still work fine?February 23, 2021 at 12:53 pm #175069
Kindly show us your website URL please?
DaveFebruary 24, 2021 at 9:49 am #175102
I have sent you an email on support@stk with all the details, Kindly attend to it.
SFebruary 24, 2021 at 11:15 am #175108
We did not receive your email yet.
Kindly send us your URL of the site and WordPress admin details (Username & Password) via email:[email protected] Please mention this forum URL while replying so that we understand what needs to be done.
DaveFebruary 25, 2021 at 7:32 am #175146
Email with URL and log in details have been sent.
Regards,February 26, 2021 at 6:09 am #175203
This is done. Kindly check and confirm.
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