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Home › Forums › All Other Themes › SKT BUILDER PLUGIN
Hi SKT
I am using SKT theme IT Solution PRO that I purchased and I have issues on numerous occasions, my website is continuously down with this message “Error establishing a database connection” I have contacted my host to fix it and this has happened more than 8 times, they did a scan and informed me that SKT-builder is malicious and is causing this issue. What should I do now cause this is affecting my business, I can’t have a website down ALL THE TIME! DO you guys have a solution? Do you ever release updates, what should I do????
Kindly advise urgently!
Hi,
Unfortunately, this isn’t our theme issue.
It is a database connection error, kindly check your database connection.
Regards,
Dave
The website scan points SKT builder as malicious, is it possible to remove the plugin ? Will the site still work fine?
Hi,
Kindly show us your website URL please?
Regards,
Dave
Hi
I have sent you an email on support@stk with all the details, Kindly attend to it.
Regards,
S
Hi,
We did not receive your email yet.
Kindly send us your URL of the site and WordPress admin details (Username & Password) via email:[email protected] Please mention this forum URL while replying so that we understand what needs to be done.
Regards,
Dave
Hi
Email with URL and log in details have been sent.
Please check.
Regards,
Hi,
This is done. Kindly check and confirm.
Regards,
Dave
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