SKT BUILDER PLUGIN

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  • #174942
    Sandile MbonaniSandile Mbonani
    Participant
    • Topics: 1
    • Replies: 6
    • Total: 7
    Member since: December 15, 2020

    Hi SKT

    I am using SKT theme IT Solution PRO that I purchased and I have issues on numerous occasions, my website is continuously down with this message “Error establishing a database connection” I have contacted my host to fix it and this has happened more than 8 times, they did a scan and informed me that SKT-builder is malicious and is causing this issue. What should I do now cause this is affecting my business, I can’t have a website down ALL THE TIME! DO you guys have a solution? Do you ever release updates, what should I do????

    Kindly advise urgently!

    #174990
    Forum ModeratorForum Moderator
    Participant
    • Topics: 0
    • Replies: 27767
    • Total: 27767
    Member since: August 16, 2013

    Hi,

    Unfortunately, this isn’t our theme issue.

    It is a database connection error, kindly check your database connection.

    Regards,
    Dave

    #175058
    Sandile MbonaniSandile Mbonani
    Participant
    • Topics: 1
    • Replies: 6
    • Total: 7
    Member since: December 15, 2020

    The website scan points SKT builder as malicious, is it possible to remove the plugin ? Will the site still work fine?

    #175069
    Forum ModeratorForum Moderator
    Participant
    • Topics: 0
    • Replies: 27767
    • Total: 27767
    Member since: August 16, 2013

    Hi,

    Kindly show us your website URL please?

    Regards,
    Dave

    #175102
    Sandile MbonaniSandile Mbonani
    Participant
    • Topics: 1
    • Replies: 6
    • Total: 7
    Member since: December 15, 2020

    Hi

    I have sent you an email on support@stk with all the details, Kindly attend to it.

    Regards,
    S

    #175108
    Forum ModeratorForum Moderator
    Participant
    • Topics: 0
    • Replies: 27767
    • Total: 27767
    Member since: August 16, 2013

    Hi,

    We did not receive your email yet.

    Kindly send us your URL of the site and WordPress admin details (Username & Password) via email:support@sktthemes.com Please mention this forum URL while replying so that we understand what needs to be done.

    Regards,
    Dave

    #175146
    Sandile MbonaniSandile Mbonani
    Participant
    • Topics: 1
    • Replies: 6
    • Total: 7
    Member since: December 15, 2020

    Hi

    Email with URL and log in details have been sent.

    Please check.

    Regards,

    #175203
    Forum ModeratorForum Moderator
    Participant
    • Topics: 0
    • Replies: 27767
    • Total: 27767
    Member since: August 16, 2013

    Hi,

    This is done. Kindly check and confirm.

    Regards,
    Dave

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