SKT BUILDER PLUGIN

[Sandile Mbonani]

Hi SKT

I am using SKT theme IT Solution PRO that I purchased and I have issues on numerous occasions, my website is continuously down with this message “Error establishing a database connection” I have contacted my host to fix it and this has happened more than 8 times, they did a scan and informed me that SKT-builder is malicious and is causing this issue. What should I do now cause this is affecting my business, I can’t have a website down ALL THE TIME! DO you guys have a solution? Do you ever release updates, what should I do????

Kindly advise urgently!

[Sonal S Sinha]

Hi,

Unfortunately, this isn’t our theme issue.

It is a database connection error, kindly check your database connection.

Regards,
Dave

[Sandile Mbonani]

The website scan points SKT builder as malicious, is it possible to remove the plugin ? Will the site still work fine?

[Sonal S Sinha]

Hi,

Kindly show us your website URL please?

Regards,
Dave

[Sandile Mbonani]

Hi

I have sent you an email on support@stk with all the details, Kindly attend to it.

Regards,
S

[Sonal S Sinha]

Hi,

We did not receive your email yet.

Kindly send us your URL of the site and WordPress admin details (Username & Password) via email:[email protected] Please mention this forum URL while replying so that we understand what needs to be done.

Regards,
Dave

[Sandile Mbonani]

Hi

Email with URL and log in details have been sent.

Please check.

Regards,

[Sonal S Sinha]

Hi,

This is done. Kindly check and confirm.

Regards,
Dave

[Author]

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