SKT Builder doesn’t load sections and menu

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  • #187846
    Robbert de BlockRobbert de Block
    Participant
    • Topics: 2
    • Replies: 11
    • Total: 13
    Member since: July 21, 2019

    Hi guys,

    I am using SKT Maintenance Services Pro theme. I recently noticed that the SKT Builder isn’t fully loading when I am trying to edit a page.

    The % loads to 100%, then show the page, but I don’t see the SKT menu and it doesn’t load the sections which I want to edit. I keep seeing those loading icons spinning. In the developer console there are some errors regarding a 404 on template.hbs in home_section2, home_section5, home_section7 and home_section10.

    Url: https://airconditioning-zaanstreek.nl

    This problem has occured in the past, you guys fixed it back then. But is it possible that you explain it to me how to fix it? It would save me a lot of time if I understand what the problem is and how I can fix it.

    Best Regards.

    #187857
    Forum ModeratorForum Moderator
    Participant
    • Topics: 0
    • Replies: 28208
    • Total: 28208
    Member since: August 16, 2013

    Hi,

    I think this is happening due to plugin conflicting.

    Kindly check for conflicting plugins disable all of the plugins and see if it works.

    If its working fine then some plugin is conflicting. Activate them one by one to find out which one is causing problems.

    Regards,
    Brad

    #189013
    Robbert de BlockRobbert de Block
    Participant
    • Topics: 2
    • Replies: 11
    • Total: 13
    Member since: July 21, 2019

    Hi,

    Unfortunately turning off all plugins doesn’t help.

    A second site I am building with the same theme has the same problem.

    This site isn’t live yet.

    These errors are in the development console: https://imgur.com/a/XmceY6o

    Are there any other solutions you can suggest?

    #189085
    Forum ModeratorForum Moderator
    Participant
    • Topics: 0
    • Replies: 28208
    • Total: 28208
    Member since: August 16, 2013

    Hi,

    Kindly send us your URL of the site and WordPress admin details (Username & Password) via email:support@sktthemes.com Please mention this forum URL while replying so that we understand what needs to be done.

    We’ll check and revert back to you.

    Regards,
    Brad

    #189533
    Robbert de BlockRobbert de Block
    Participant
    • Topics: 2
    • Replies: 11
    • Total: 13
    Member since: July 21, 2019

    Any updates? I have sent the requested information Monday January 10th.

    #189612
    Forum ModeratorForum Moderator
    Participant
    • Topics: 0
    • Replies: 28208
    • Total: 28208
    Member since: August 16, 2013

    Hi,

    This is done. Loading all the sections.

    Regards,
    Brad

    #189614
    Robbert de BlockRobbert de Block
    Participant
    • Topics: 2
    • Replies: 11
    • Total: 13
    Member since: July 21, 2019

    Hi Brad,

    I am sorry to say, but it still doesn’t work on my end.

    All sections keep loading. I tested it in both Chrome and Edge browsers.

    I opening the Frontpage by the menu Pages -> All pages -> Edit with SKT Page Builder.

    Regards,

    Robbert

    #189652
    Forum ModeratorForum Moderator
    Participant
    • Topics: 0
    • Replies: 28208
    • Total: 28208
    Member since: August 16, 2013

    Hi,

    hbs file does not supported on your server. Kindly make these changes below:

    For IIS Server ::

    Add Below code in Web.config

    <system.webServer>

    <staticContent>
    <mimeMap fileExtension=”.hbs” mimeType=”text/x-handlebars-template” />
    </staticContent>
    </system.webServer>
    =========================
    Please go to cPanel >> Advanced >> MIME Types

    File Extension: hbs
    MIME type: text/x-handlebars-template

    flameshot_screenshot

    Also kindly ask your server to enable ::

    npm install hbs
    npm i express-handlebars

    Regards,
    Brad

    #189677
    Robbert de BlockRobbert de Block
    Participant
    • Topics: 2
    • Replies: 11
    • Total: 13
    Member since: July 21, 2019

    Thanks Brad, that solved everything!

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