June 30, 2020 at 1:11 pm #155834Deb TaylorParticipantMember since: August 23, 2017
- Topics: 7
- Replies: 14
- Total: 21
These folks are right on top of it. You may not always be able to talk or chat with them (immediate gratification!), but they are very fast in their responses to an issue via this support forum and email. They always make that extra step to make your efforts successful. I have been using their themes for a few years which are fantastic. One suggestion: I know it’s a lot of work, but it would be helpful if you would create tutorials specific to each theme. Sometimes it’s hard to make the mind-shift from one that looks like an automotive repair shop to one that looks like a resort theme. Thanks for your hard work and quick response to our hundreds of little issues. 🙂
July 15, 2020 at 4:02 pm #157147Laurence OakeyParticipantMember since: January 20, 2020
- This reply was modified 9 months, 2 weeks ago by Deb Taylor.
- Topics: 21
- Replies: 110
- Total: 131
Support was great to start off and now not a single response in over 2 weeks.
Of course i posted 109 times and for 99 USD i kept on asking for more and more support maybe that’s why.July 21, 2020 at 1:07 pm #157583Johann van der WesthuizenParticipantMember since: November 22, 2015
- Topics: 15
- Replies: 26
- Total: 41
Great support as always, thanks Chris.
Keep up the good work!
Much appreciated.July 31, 2020 at 3:19 pm #158369Rickie PalmParticipantMember since: July 30, 2020
- Topics: 1
- Replies: 1
- Total: 2
Incredibly fast support to fix my installation problems, which were probably my fault anyway.
I’m really impressed with the template so far and the demo content load went smoothly, more smoothly than other templates I have tried.
Much appreciated !!!August 28, 2020 at 3:03 pm #160186pachecoveigaParticipantMember since: November 20, 2017
- Topics: 10
- Replies: 37
- Total: 47
Thanks for the fast and efficient support.
As for the theme, I only find one word fantastic. Good job
Thank you Dave :)…October 23, 2020 at 6:38 am #167639Casara ClarkParticipantMember since: April 24, 2020
- Topics: 27
- Replies: 41
- Total: 68
After buying two themes one-by-one, I upgraded to the ALL-THEME pack with a year of support. Their themes look great, it’s true, but the real selling point is their reliability in support. It just completes the package. I intend to continue working with their themes and following through with every update and continuation, specifically because they’re so reliable.November 5, 2020 at 9:11 pm #168499Tamsin BoschParticipantMember since: July 5, 2020
- Topics: 4
- Replies: 8
- Total: 12
Absolutely fantastic! I’ve hit a couple of hitches with a website I’ve been creating for our startup company. The Support is super fast and really helpful. Thank you again!November 23, 2020 at 1:01 pm #169559George ThomParticipantMember since: November 21, 2015
- Topics: 14
- Replies: 27
- Total: 41
I must say that the support I get from Chris and Dave in response to my email enquiries, are great. Well done guys it must take a lot of doing.January 12, 2021 at 12:41 pm #172771Aidan JonesParticipantMember since: January 24, 2020
- Topics: 3
- Replies: 12
- Total: 15
First class support as alwaysJanuary 30, 2021 at 12:54 pm #173938Cornelis AkerboomParticipantMember since: November 1, 2015
- Topics: 6
- Replies: 6
- Total: 12
I am very satisfied with the support I received.
All issues were resolved in a matter of days.
Thank YouFebruary 23, 2021 at 3:38 pm #175080Michiel HesselingParticipantMember since: August 28, 2020
- Topics: 33
- Replies: 61
- Total: 94
Thanks for your support! You always have to wait a day or so for an answer (probably because of the timedifference). So when, like me, you don’t know that much about building websites, it can take a while before your website is done. Some more complete tutorials might help as well. But so far they have answered every question and solved every problem.
- You must be logged in to reply to this topic.